Job Description

Yacht Producer

London, GB
November 27, 2023


The Role

• Identify primary budget holders and decision makers within clients, establish and maintain active
• relationships with these people
• Provide technical, industry and subject matter expertise where required
• Liaise with clients and build strong relationships
• Grow existing portfolio by identifying new new, and/or existing opportunities
• Operational and Service Delivery
• Lead and deliver the end to end ongoing client service, adhering to
• standardised policies, procedures and service standards
• Support the BU in accurate budgeting, forecasting and tracking of revenue
• Deliver high levels of client service in line with standard operating procedures
• Manage client pricing to ensure each client meets agreed target profitability levels
• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention
• rates
• Communicate effectively with clients, associates, markets and others where appropriate to maximise
• service delivery levels
• Development of service plans that define the engagement and timing of engagement with the client
• Manage KPIs/SLAs to ensure targets are met
• Ensure adherence to Group policies, procedures and all regulatory requirements
• Provide feedback on corrective action required to retain clients or enhance process performance, actively
• supporting the implementation of any actions that are put in place
• Responsibility for supporting the drive of the sales process and business area practice activity in relation
• to winning, retaining and developing profitable new clients
• Develop and maintain a pipeline of prospects including research, initiation of contact, meetings,
• responding to RFPs, new business presentations, accurately maintaining the CRM database in order to
• create and convert sales opportunities
• Respond quickly and accurately to new business introductions
• Networking \xe2\x80\x93 internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers)
• Placement Management
• Work closely and maintain working relationships with key market contacts (and the Business leads) as required
• Ensure transparency of agency and other commitments made to carriers and clients
• Manage compliant processing of contracts as per FCA and contract certainty requirements
• Assist with loading of data into the relevant WTW Systems
• Check policies, market presentations and client documentation as appropriate
• Assist with and design programme and pricing structures to best meet the client\xe2\x80\x99s needs based on knowledge of the client, the insurance market and industry sector proposition
• Ability to understand a client or prospect\xe2\x80\x99s business, situations, opportunities, problems and key issues
• Prepare client and prospect presentations considering the impact of client profitability
• Work with Sales Team in determining appropriate solutions and structuring and pricing the deal
• Identify appropriate markets and determine placing strategy
• Ensure ongoing compliance with WTW guidelines and procedures
• Ensure good relationships and communication with other WTW colleagues
• Support the overall operational governance and decision making process for BU
• Any other duties commensurate with position or level of responsibility
• Maintain relevant qualifications required for the role

• Proven track record of delivering high levels of client service and broking
• Strong practical knowledge of account development and appropriate tools to achieve this aim
• Experienced knowledge of insurance markets globally in order to deal effectively with client and WTW
• needs.
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and
• external specialists
• Ability to represent the practice and WTW with integrity and credibility
• Strong communication, negotiation and influencing skills
• Experience of working with and adhering to processes and systems to support client service delivery