Job Description

WW is looking for candidates to help change people\xe2\x80\x99s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

Position Description for WW Studio Coach
Reports To: Area Manager
Location/Department: Studio-based

A WW Studio Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and
weight loss journey, helping them to develop healthy habits by eating healthier, while enjoying the foods they love, moving more, and shifting their mindset. The WW Studio Coach is responsible for inspiring and building an inclusive, in-person community through facilitating a branded, member-focused workshop centered on wellness, weight loss, and building healthy
habits.

Essential Duties and Responsibilities:

\xe2\x97\x8f Driving Member Recruitment/ Retention and WW Business:
\xe2\x97\x8f Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards
\xe2\x97\x8f Delivers excellent experience to drive member referrals and workshop growth
\xe2\x97\x8f Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience
\xe2\x97\x8f Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention
\xe2\x97\x8f Identifies members\xe2\x80\x99 needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habits
\xe2\x97\x8f Maintains personalised contact with members outside the studio/beyond the workshop,
providing follow-up and support, encouraging members\xe2\x80\x99 return to the studio
Delivering Workshop Experience:
\xe2\x97\x8f Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions
\xe2\x97\x8f Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel like
they are part of WW
\xe2\x97\x8f Establishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are making
\xe2\x97\x8f Serves as expert in WW\xe2\x80\x99s scientifically-proven methodology for building healthy habits,weight loss, and holistic wellness, incorporating moving, mindset, and the WW food program
\xe2\x97\x8f Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through demonstrating active listening using an open approach, shows interest in every interaction by asking questions in a positive, non-judgmental way, seeking to understand the \xe2\x80\x9cwhy.\xe2\x80\x9d Uses effective questioning and active listening skills and
holds meaningful conversations to understand members\xe2\x80\x99 personal wellness and weight loss goals.
\xe2\x97\x8f Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included, involved, and invited to participate and part of the WW community
\xe2\x97\x8f During wellness check-ins, connects with and welcomes waiting members with superior level of hospitality, personalisation, and member service
\xe2\x97\x8f Takes the lead within the studio team to ensure an excellent member experience
\xe2\x97\x8f Demonstrates knowledge and awareness of wellness and diet/weight loss trends, and deeply
understands, promotes, and effectively explains the WW science-based program
\xe2\x97\x8f Has expert knowledge and understanding of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail products

\xe2\x97\x8f Prepares for workshop by understanding weekly topic and relevance to members\xe2\x80\x99 personal
wellness and weight loss goals
\xe2\x97\x8f Remains up-to-date and current on all WW training and products and on wellness and
diet/weight loss trends
\xe2\x97\x8f Performs other administrative and studio-related and operational tasks as required

Community Involvement:
\xe2\x97\x8f Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness
\xe2\x97\x8f Acts as a WW brand ambassador and anticipates community\xe2\x80\x99s needs
\xe2\x97\x8f Represents the WW brand at internal and external community events
\xe2\x97\x8f Builds strong connections within the community and executes WW marketing locally as required

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.

Our Impact Behaviours
\xe2\x97\x8f Stay Curious
\xe2\x97\x8f Win Together
\xe2\x97\x8f Act Boldly
\xe2\x97\x8f Make a Difference

Functional Competencies
\xe2\x97\x8f Empathy
\xe2\x97\x8f Excellent active listening and communication skills
\xe2\x97\x8f Prioritisation
\xe2\x97\x8f Time management
\xe2\x97\x8f Member focused

Job Factors/Work Environment
\xe2\x97\x8f Ability to work with minimal supervision
\xe2\x97\x8f Perform some work from home
\xe2\x97\x8f Ability/willingness to work in multiple locations within designated travel area
\xe2\x97\x8f Work in one specific role with option to serve in more than one role

Position Qualifications
\xe2\x97\x8f Passion for the WW brand, wellness and healthy lifestyle, and supporting others to achieve
wellness and weight loss goals
\xe2\x97\x8f Savvy in using social media platforms (e.g. Facebook and Instagram)
\xe2\x97\x8f Superior customer service experience
\xe2\x97\x8f Accomplished facilitator with coaching experience
\xe2\x97\x8f Business acumen
\xe2\x97\x8f Experience with point of sale/point of purchase technology
\xe2\x97\x8f Must own a smartphone
\xe2\x97\x8f Excellent active listening and communication skills
\xe2\x97\x8f Computer skills (Google & Microsoft Office suite, web-based applications)
\xe2\x97\x8f Minimum shift/hours availability may apply

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

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