Job Description

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SEP20236788

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Workplace Lead (Service Manager)
Reference: SEP20236788
Expiry date: 2023-09-29 17:30:00.000
Location: Waterloo - Becket House
Salary: Competitive
Benefits: Pension, company share scheme, cycle to work scheme

Bouygues Energies & Services currently has an exciting opportunity for a Service Manager (Workplace Lead) to join our Facilities Management team at our head office in Waterloo. This is a permanent full-time role working 40 hours per week, Monday to Friday, 8 hours per day between 0800 and 1800.

Key Activities:

• Reporting to the Contract Manager
• Work closely with the FM Contract Manager and any client representatives in managing the service delivery across Becket House
• Responsible for the delivery of day to day Hard and Soft FM operational services to meet the highest standards of customer service and excellence in the areas of Cleaning, Front of House/Meetings and Reception, Helpdesk and M&E delivery
• Work with the various teams to lead a culture and ethos of continuous improvement
• Ensure the effective management of staff working on the contract, including the management of all associated subcontractors
• Monitor expenditure and income within agreed budgets, to maximise profitability of operations
• Lead in the recruitment, induction and ongoing training, development and motivation of staff
• Ensure the implementation and adherence of contractual and statutory compliance
• Working 40 hours per week, Monday to Friday

Skills & Qualifications:

• Must have experience of managing service delivery of Hard and Soft Services with experience of managing and leading a team, including HR issues desirable
• Previous experience of working in an FM environment
• Good understanding of SIA Security requirements
• First class customer care skills with proven ability to consistently go the extra mile
• Must have experience of managing site compliance
• IT Literate, knowledge of using Maximo or similar CAFM system essential
• Ideally, will hold a relevant qualification e.g. WIFM/BIFM or similar; QHSE Qualifications i.e. IOSH/NEBOSH desirable

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company\'s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.

Bouygues