Job Description

Quality Assurance Customer Service Specialist BRIGHTON
The WORKING RECRUITMENT LTD Quality Assurance Customer Service Specialist is expected to assume the following key responsibilities:
• Utilise relevant systems to resolve customer requests
• Handle Inbound/Outbound calls
• Handle all correspondence concerned with orders & action any edits or amendments as requested
• Accurately record all relevant information provided by internal & external customers ensuring that the required quality standards are maintained
• Channel feedback from customers through to correct departments
• Process customer orders quickly & accurately, ensuring appropriate margins are achieved
• Responsibility for customer’s online access either directly or indirectly by channelling queries to the appropriate department
• Ensuring that customer claims are handled efficiently through relevant systems
• Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate
• Building strong working relationships with business teams, customers & your team
• Respond to customer requests in a timely manner with high quality
Skills
• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments & key contacts
• Proficient skills in Excel, Word & Outlook are essential
• Remain approachable under pressure
• Knowledge & ability to use relevant internal systems
• Act with integrity, tact & diplomacy
• Work as part of a team
• Excellent Customer Service skills
• Good time management skills
Apply today to Working Recruitment LTD info@workingrecruitment.com
Only those selected for an interview will be contacted
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Skills Required