Job Description

Job Title

Works Skill Coach

Reporting to

Naggy Burn Garden Centre Manager

Responsible for

Day to Day Programme Delivery and Support of Trainees

Location of Work

Larne

Salary Range

12.29 per hour

Contract Type

Permanent

Hours of Work

27.5 Hours (Mon - Fri)

Holidays

30 days per annum (pro-rata)

Pension

4% (if applicable)

Overall purpose of the job:

We are currently seeking a Work Skills Coach for our Naggy Burn Garden Centre. The successful candidate will work alongside trainees coaching them whilst completing live work experience assisting them to develop vocational skills, whilst liaising with other staff ensuring the effective delivery of our services.

The successful candidate should be physically fit, as this is a physically demanding role requiring repeated heavy lifting. Retail Experience is desirable as is excellent customer service. Full training will be provided.

Responsibilities and Duties

Coaching and Trainee Support

Naggy Burn Garden Centre Duties include:

Price, replenish and merchandise stock. Assist customers by delivering excellent customer service. Lift and handle goods in a safe manner using appropriate manual handling skills. Maintain nursery stock in an excellent condition. Demonstrate initiative. Demonstrate a pleasant and cheerful approach to teamwork with a degree of flexibility.

Coaching and Trainee Support

To provide direct, work skills coaching to trainees as they undertake live work experience within AEL. To be particularly aware of trainee/employees' individual needs and abilities, whilst also motivating them to achieve their potential. Assist in planning for the day-to-day work, so that trainees can sample different job roles and develop new skills. Deal with any day-to-day operational problems. Demonstrate appropriate workplace behaviour to assist trainees to learn the correct workplace etiquette and procedures. Supervise trainees and volunteers as required. To ensure work tasks are planned, set, and completed on time. To ensure minimal product rework or rejection ensuring high quality control standards are maintained.

Performance Standards

Work independently without direct supervision.

Follow through on set tasks and complete all planned activities.

Maintain an excellent standard of working practice- setting an example to others and maintaining excellent working relations with Staff, Employees, Trainees, Suppliers and Customers.

Undertake and contribute towards own supervision and job chats to ensure that agreed targets for work performance are in place and met.

Be willing to complete personal development and training as is reasonably required to assist with the effective delivery of your job.

Ability to comply with ISO 9001 quality standards.

Documentation & Record Keeping

Completion of daily observation records for trainees supported, to ensure progression and development of the trainee's skills. Contribute to distance travelled assessments, evaluations and reviews as a third-party observer and when necessary, provide feedback on trainee's progress in relation to the goals and action plans of the trainee. Ensure that any documentation required is completed in an accurate, timely and respectful manner. Be aware of current safeguarding legislation, adhere to AEL policies and procedures, always maintaining our safeguarding policy.

Safety & Maintenance

To ensure that the production area and office spaces are well always maintained conducive to a safe and productive work environment. To actively comply with and promote all working policies and procedures. To always uphold confidentiality regarding Access Employment Limited trainees and business. Be a representative of Access Employment Limited Ethos and Values to the outside world and act as a role model and mentor to other staff, volunteers and trainees. Ability to cover for colleagues during absences. Any other relevant duties commensurate with the role and responsibilities of the post as required by Senior Staff or the Trustees To provide direct, in work support and share in the day to work with trainees in accordance with delivery expectations. To be particularly aware of trainee/employees individual needs and abilities, whilst also motivating them to achieve their potential To provide training, coaching and skills development to trainees. Assist in planning for the day to day work, so that trainees can sample different job roles and develop new skills. Deal with any day to day operational problems. Demonstrate appropriate workplace behaviour to assist trainees to learn the correct workplace etiquette and procedures. Supervise trainees and volunteers as required To ensure work tasks are planned, set and completed on time. To ensure minimal product rework or rejection ensure high quality control standards are maintained.

Essential Criteria

A minimum of

3 Level Two qualifications

including, literacy and numeracy, (e.g. G.C.S.E, NVQ Level 2, BTEC, Level 2)

OR

at least

2 years

(within the last 5 years)

relevant experience

in a similar role.

Physically fit, to undertake the work required in the garden centre, self-motivated, energetic & confident.

Excellent communication skills both written and oral.

Ability to use IT and data management systems such as word, outlook, evide etc.

Ability to work using own initiative, including effective prioritisation of tasks and ability to work to agreed aims and objectives.

Ability to build rapport and adapt to trainees needs.

Knowledge and experience of working with individuals with additional needs and the barriers they face.

Awareness of current Safeguarding legislation.

Desirable Criteria

Level 3 qualification or above (e.g. A-Level, NVQ Level 3, BTEC Level 3)

Horticulture qualification

Production/Manufacturing Experience

Experience of working within a social enterprise

Experience and good knowledge of I.T and database systems including ability to use MS office (Word, Excel) Internet and Email.

Job Type: Part-time

Pay: From 12.29 per hour

Expected hours: 27.5 per week

Benefits:

Company pension Employee discount Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Larne BT40 1SQ: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

supporting those with additional needs: 2 years (preferred)
Work Location: In person