Job Description

As the public face of our property, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary:

15.04 per hour . Please note the advertised salary is inclusive of the Inner London weighting Allowance, currently 2.29 per hour.

Contract/duration:

Fixed Term Contract until 1st February 2026

Hours/working pattern:

15 hours per week, worked across Tuesday, Friday and Sunday.

Interview:

Friday 9th May at Sutton House.

Potential start date:

ASAP


For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.



What it's like to work here:Reporting to the Welcome Manager, you'll be part of a small team of 5 staff working at Sutton House. In addition to the Welcome Team your colleagues will include the House & Gardens Manager, Senior Programming & Partnerships Officer, and Collections & House Officer, plus a dedicated team of volunteers working across departments.


Sutton House is the oldest house in East London, and its history reflects the changing conditions of Hackney, from a village in the 16th century, to an inner London borough in the 21st. A short walk from Hackney Central station, Sutton House today provides space for the local community, in addition to a busy visitor operation on Fridays and Sundays.



What you'll be doing:Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors, community partners and volunteers have the best experience they can. You'll have the chance to be involved in different aspects of the property's operation, from welcoming visitors, leading guided tours, working on events, social media promotion, working with volunteers, compliance checks around the site and supporting the team - no two days are the same.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.


You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.



Who we're looking forWe'd love to hear from you if you are:


customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term p/t (15 hrs pw to 01/02/26)