Job Description

Job description:

Weekend Duty Officer - Travel Operations Assistant

(Saturdays/Sundays)

We are an award winning Travel company looking to expand our support teams where you can add value to our customers, passengers and be involved in ensuring our holidays run smoothly.

A varied role to ensure out of hours support is provided to clients, Tour Managers and suppliers. A fantastic opportunity to make use of your great problems solving skills, ensuring the smooth-running of Riviera Travel holidays and delivering excellent customer service.

Working hours 7am to 7pm, Saturday or Sunday on a rota basis

The salary for this role is 8,751

Day to day responsibilities:

Emergency Phone Response

Answering queries and issues from clients and suppliers on the emergency phones and via email Amending bookings and answering queries for customers travelling within 24 hours Processing last minute cancellations and assisting with transport queries Responding to unforeseen changes as they occur on holiday and providing support for Tour Managers and Cruise Directors Logging issues as they occur and keeping full and accurate records Escalating major issues to support team

Administrative Duties:

Supporting the Operations and Reservations teams with general administrative duties over the weekend Reading Tour Manager/Cruise Director debriefs and highlighting major issues to the Operations team
oLogging Incident/Accident reports received from TM

Any additional tasks as required

About you:

Able to communicate effectively - both verbally and in a written format; Able to use your emotional intelligence to understand and empathise with clients facing disrupted travel plans, and Tour Managers/Cruise Directors needing assistance with issues on tours and cruises; actively listens; Have a calm and positive attitude. Able to use information to find solutions, uses available resources to research, understand and resolve issues; Able to identify hazards, is proactive and forward thinking. Work well under pressure, reach targets within agreed deadlines; can prioritise tasks and complete them in order of urgency with minimum supervision. Able to adapt as situations dictate, able to switch between tasks quickly and efficiently; can adapt their style and behaviour to best suit a situation. Able to work independently, manage busy and quiet periods; be proactive about completing tasks set and remain ready to respond to calls.
Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 8,751.00 per year

Expected hours: 11 per week

Schedule:

12 hour shift Every weekend
Work authorisation:

United Kingdom (required)
Location:

Burton-On-Trent DE14 1SP (required)
Work Location: Hybrid remote in Burton-On-Trent DE14 1SP