Job Description

Job Category: Operations:An exciting opportunity for a Warehouse Operations Manager in our customer fulfilment centre (CFC), Waitrose contract. The main focus of the role is to lead and inspire large teams of people across multiple shifts and processes. Providing visible leadership, you will focus on employee engagement to drive continuous improvement across all aspects of the CFCs performance; through a team of First Line Managers and Colleagues.Our partnership with Waitrose is a key strategic priority for Wincanton and allows us to bring together our substantial capabilities in Food Logistics, Home Delivery, Customer Experience and Online Fulfilment. It's an industry first as Wincanton will be the only third-party logistics provider in the UK to operate an online Grocery Customer Fulfilment Centre.DescriptionDuties and responsibilities:

• Be a role model in living our values - promoting an environment where respect, trust and integrity is maintained at all times
• Be highly visible - actively engaging and interacting with the operational teams at all levels
• Embrace change and always look for new and better ways of doing things
• Maintain a positive approach, demonstrating exceptional levels of resilience, energy and drive
• Set high standards of performance and behaviour and be demanding of yourself and others to achieve
• Develop a culture of improvement and engagement at all levels within the Fulfilment Centre
• Deputies for the Assistant General Manager as and when required
• Improving the consistency and level of operational execution
• Ensuring all agreed operational objectives, targets & KPI's are met
• Driving continuous improvement across Safety, Quality, Delivery, Cost and People
• Communicating effectively to ensure the team understands the strategic direction of the site and the role they play in the delivery
• Playing a key part in the growth and development of the CFC to meet the ever-increasing demands from our customers
• Improving the consistency and level of operational execution
• Achieve and where possible exceed the budgeted productivity targets for the operation
• Work with the Resource Planning team to ensure an effective operational plan is maintained and executed
• Drive cost saving initiatives through your team of Operations Managers
• To create and drive a culture of Continuous Improvement.
• A flexible approach to working hours will be required
• To manage the site as Duty Manager on a rotating basis, 24 hours a day, 7 days a week
• A flexible approach to working hours will be required
• Ensuring all Personnel policies and procedures are followed that enable Colleagues to be treated fairly and with respect in line with the Wincanton Principles.
• Work with the Planning Team to ensure an effective operational plan is maintained and executed
• Drive cost saving initiatives through your team of Operations Managers
• To create and drive a culture of Continuous Improvement.
• A flexible approach to working hours will be required
• To manage the site as Duty Manager on a rotating basis, 24 hours a day, 7 days a week

Experience, Skills, and Attributes:

• Demonstrates excellent Leadership behaviours.
• Demonstrate drive, energy, and a commitment to the continuous improvement of overall contract performance.
• Be proactive, inquisitive with a passion for challenging teams to drive performance
• Be able to work under pressure whilst maintaining

. * Demonstrates excellent Leadership behaviours.

• Should be flexible and respond positively and accurately to internal and external customer request
• Excellent customer relationship skills with the ability to develop good working relationships at all levels.
• Have excellent PC skills and be able to understand and harness IT and systems to benefit the operation.
• Be able to demonstrate previous relevant experience.
• Liaise with internal / external customer, colleagues and other third parties to deliver and exceed customer expectations.
• Deliver effective communication to your team and conduct regular individual reviews and where necessary agree a performance improvement plan.
• Where necessary, conduct disciplinary and grievance meetings ensuring adherence to all Company policies.

Our Values:Individuals are expected to model Wincanton's values in all they do:We're Thoughtful, We're Aiming High and We're Prepared.Our Commitment:Our people are our most important asset and as such we are constantly expanding our capability programs to provide you with opportunities to build and extend your professional skills and career opportunities. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton's deep knowledge and expertise in our field, constitute a superb platform for your professional development.We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported, and valued, whilst feeling they can be their whole selves within our workplaces. We are proud our colleagues represent us and our successes.Attracting diverse teams, we believe in creating an inclusive, respectful organisational culture for our colleagues and future potential talent joining us. Find out more:

Wincanton