Job Description

Supported Housing Concierge

Watergate Court, Gateshead

Permanent, Full Time (37.5 hpw), rota working

National Living Wage

Pay \xc2\xa310.90 ph (Salary \xc2\xa321,314 pa), sleep in payment and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We\xe2\x80\x99re looking for a dedicated night worker who won\xe2\x80\x99t fall asleep on the job! If you\xe2\x80\x99re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

We\xe2\x80\x99re looking for a new Housing Concierge to join our fabulous team. Here at Home Group, you\xe2\x80\x99ll support our brilliant customers who are older people living in a community wellbeing hub. Our fabulous building is called Watergate Court, it is an 82-bed service for over 65\xe2\x80\x99s living independently with the need of extra care. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

• If you want a quiet and calm night security job, then this is not the job for you!
• As our Housing Concierge you\xe2\x80\x99ll also provide out of hours cover being the first point of contact for our clients during the night.
• There is so much more involved than just night working, stuck in an office monitoring CCTV or patrolling the premises.
• The first line of support for our customers when our wider team or their own support network aren\xe2\x80\x99t around to help!
• You\xe2\x80\x99ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
• Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
• Finally, if there is time, you\xe2\x80\x99ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? You\xe2\x80\x99ll do that here, working for a Top 10 Great Place to Work in the UK!

You bring

• Calm under pressure with great communication skills
• You\xe2\x80\x99re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• A team player with the confidence to work alone. Don\xe2\x80\x99t worry you\xe2\x80\x99ll have the full back up of our wider team including our out of hours emergency support team.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You\xe2\x80\x99ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Working 20:00pm to 08:00am on a rolling rota 4 days on, 4 days off.
• Although you\xe2\x80\x99ll work nights, we do get together regularly in the daytime for training and team meetings.
• Able to use technology to monitor CCTV, update paperwork and support our customers if they have any issues through the night.
• You\xe2\x80\x99ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What\xe2\x80\x99s in it for you?

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
• Health cash plan saving you from \xc2\xa31140 per annum. We\xe2\x80\x99ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you\xe2\x80\x99re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that\xe2\x80\x99s why we\xe2\x80\x99re the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don\xe2\x80\x99t delay or you might miss out. Finally, do let us know if there\xe2\x80\x99s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

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