Job Description

Waiter/Waitress - Rockwell - The Trafalgar St. James

Up to \xc2\xa316.00 per hour including tronc

Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 131 bedrooms including 3 signature suites, and a number of venues consisting of our unique Rooftop bar and Rockwell that pride themselves in the quality of food service that they provide.

The Role

As a Waiter/Waitress, you will play a key part in making our guests\' experience one they will always remember. You will need to ensure you demonstrate a thorough understanding of all menu items provided.

You will also - but not be limited to:

• Identify opportunities for up-selling and promoting when appropriate.
• To assist with the smooth and efficient operation on the restaurant floor, ensuring facilities are maintained to the standards required.
• To anticipate guest\'s needs, and to carry out these requests in a courteous and helpful manner. Look to resolve all complaints during each shift and log complaints for further follow up.
• Work well as a team to ensure swift and efficient service to all our guests.
• Complete quality Mise en Place including cleaning, setups, and handovers.
• Report and follow up on any comments and guest queries as they occur.

The Individual

An ideal candidate is a person with a clear passion for service. Someone who engages with guests easily and is able to use their intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with the biggest smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts.

Although experience within a similar environment is preferable, we look for attitude, quality, and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.

The Trafalgar St James

The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof.

Why join the Trafalgar St James Team? Benefits and perks.

Working at The Trafalgar St. James has its perks. As part of our team, you\'ll have access to a range and benefits, including:

• 50% discount in restaurants and Bar
• Opportunities for internal career progression
• Professional training and development opportunities
• Complimentary meals, uniform laundering, and dry cleaning
• 3% contributory pension scheme
• Life assurance scheme
• Health and wellbeing cash back plan
• Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from \xc2\xa340 a night
• Employee Assistance Programme
• Long Service recognition and awards

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service, and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you.

The Trafalgar St. James