Job Description

W\xe2\x80\x8be believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you\xe2\x80\x99ll do

Group Communications & Infrastructure

Looking to be part of non-stop innovation? Join our Group Communications and Infrastructure team and you\xe2\x80\x99ll work alongside experts in broadband, telephony, mobile, cloud and infrastructure. We\xe2\x80\x99re the team that designs, builds, supports and maintains the telecoms networks across the whole Sky Group. Together, we help Sky broadband, mobile and TV enter new markets by creating a single and secure infrastructure for the amazing content and services that keep our customers coming back for more.

• You will be part of a knowledgeable Voice Network Support team working in a Lab and Operational environment supporting Sky\xe2\x80\x99s latest Telco Cloud Voice platform and internal telecom corporate network platforms, elements, systems and services
• You will have the opportunity to work on a rapidly evolving and dynamic network, we currently support voice networks across UK and Italy and looking to expand into ROI
• Provide 3rd line support for Sky\xe2\x80\x99s Fixed line/Mobile Voice networks
• Providing support as required to the Sky Network Operations team for handling fault resolution for Sky Voice subscribers
• Work with 3rd party suppliers in developing, implementing and validating solutions to production problems without customer impact
• Proactively use critical metrics, stats, and analysis to spot and track trends and areas of concern, highlighting issues and taking appropriate actions to resolve
• Work multi-functionally with other technology and business stakeholders to deliver change safely on the platform
• Handle customer and partner concerns and resolve issues in accordance to agreed SLAs, identifying root cause of problems and outlining appropriate solutions

What you\xe2\x80\x99ll bring

• Hands-on experience and knowledge working with the Nokia IMS switch and Nokia Telco Cloud platforms, their architecture, interworking principles in order to support associated services
• Strong previous background working in telecommunications industry. All candidates should have solid experience in the industry
• Knowledgeable in voice protocols, including C7, SIP, H248 and Diameter
• Excellent ability to work in a pressured real-time environment
• Manage fault resolution escalated from other areas/departments of the company, third party suppliers and interconnect partners
• Responsible for creating procedures such as troubleshooting guides, upgrade and migration processes used within the Sky organisation
• Combination of analytical and technical skills including scripting, database technologies and web services
• Superb communication skills both written and verbal with the willingness to learn new technologies and systems

The rewards

There\'s one thing people can\'t stop talking about when it comes to #LifeAtSky: the perks. Here\xe2\x80\x99s a taster:

• Sky Q, for the TV you love all in one place!
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you\xe2\x80\x99ll work \xe2\x80\x93 hybrid working

The world has changed. And so have we. We\xe2\x80\x99ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

You\xe2\x80\x99ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Brick Lane

Brick Lane is in the heart of the East End of London. It\'s part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Sky Group