Job Description

National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland\xe2\x80\x99s cultural, historic and national heritage.

Millions of local and international visitors enjoy our four museums each year, and we also introduce our collections to a much wider audience than can physically visit our museums through, touring exhibitions, loans, community engagement, digital programmes and research.

Over the last decade, we have invested over \xc2\xa3120 million in our sites and have more than doubled our visitor numbers, with over 3 million people now visiting our four museums. Alongside this, we have continued to transform how we communicate and engage with our audiences.

Our Museum of Flight is located on the site of the UK\xe2\x80\x99s best preserved Second World War airfield and has a collection of over 50 aircrafts and Scotland\xe2\x80\x99s only Concorde!

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Responsibilities:

As Visitor Experience Assistant with National Museum of Flight you will:

• Be proactive, approachable and visitor focussed in being ready to offer support, directions and assistance to visitors.

• Be visible at all times, maintaining a consistent, engaging and professional manner in providing a high-quality customer service.

• To support a broad range of public programmes, exhibitions and events e.g. facilitating group visits and learning events for a wide range of visitors.

Requirements:

• Friendly and approachable
• Good organisational and communication skills.
• Excellent attention to detail.
• Able to resolve incidents to a satisfactory outcome,
• Able to travel reliably to site
• Work to a systematic rota that includes weekend working

Extra Benefits:

• Civil service pension (26.6% employer contributions!)
• Generous Annual leave: 36.5 days! (pro rata where appropriate & Inclusive of public holidays)
• Cycle to Work scheme
• Free access to national (and international) museums and exhibitions!
• Exclusive discounts on both local and national high street and online retailers!

For us, hiring the right person for the right job is everything to us. We want to encourage you to apply if you think the this is the role for you!

National Museums Scotland