Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Wicstun Veterinary Group are expanding their Client Care Team at their Market Weighton branch. We are looking for a Receptionist with excellent customer service, and front of house skills. In this role you have the opportunity to enhance your skills working in a veterinary environment.

Your role and responsibilities

Our Receptionists are the first point of contact for anyone visiting our practices and we require a friendly and professional approach, and discretion where required. The main duties of the role:

Welcoming all clients and visitors to the hospital/practice Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details. Monitoring practice email and directing enquiries to the relevant department Accurately inputting patient data to the computer system as required Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments. Processing repeat prescription requests ensuring the pharmacy receive in a timely manner. Advising patients of relevant charges, taking payments and providing receipts and invoices where applicable. Ensuring that waiting areas, reception and patient toilets are kept clean, tidy and stocked up. Working as a team to assist the Practice Manager in the debt recovery process Office administration duties to include scanning and filing Branch work at our Pocklington and South Cave surgeries

The role would suit an enthusiastic and motivated individual who takes pride in their work and can work well as part of a team.

Full time and part time applications considered Monday - Friday (shifts between 8am - 7pm) plus 1:4 Saturday mornings (8am - 1pm) Previous experience in an office, reception/front of house role is essential Experience within a veterinary setting is extremely desirable Able to work without direct supervision Basic IT knowledge is essential Experience with Teams and Outlook is extremely desirable Full UK driving license is essential.

Benefits

5 weeks holiday + bank holidays + Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: + Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme.

About us

Wicstun Veterinary Group We are a caring and dedicated vet practice that has been well established in our local communities for over 90 years.


We have a team of 20 Vets, 40+ nursing and nursing support staff, and 25 in our Practice Support and Client Care team.


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk