Job Description

Veterinary Receptionist (Full Time )

This job is suitable for those who are highly resilient and enjoy working in a fast paced environment, working flexibly in line with changing demands.

You will be supporting our team of Veterinary Surgeons, Nurses and Animal Nurse Assistants at our busy Veterinary Hospital on the Upper Knockbreda Road

Our greatest resource is our staff - their enthusiasm, experience and ability to work together as a team.

At reception, you'll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don't need to have hands-on experience working with pets, a love of animals and their welfare is essential. From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you'll enjoy a busy and varied front-of-house role. You'll also take ownership of ensuring the reception and waiting areas always look their best.

Responsibilities

Greeting clients and providing exceptional customer service and care

Phone answering and scheduling appointments

Receiving and processing payments and prescriptions

Using Practice Management system to update patient information, uploading of documents and other administration around patient records

General admin duties to include monitoring and responding to emails

Qualifications

English and Maths Grade C and above

The successful candidate will have previous receptionist or customer facing experience, as well as a love for animals, although no prior animal care experience is required. This position will best suit a proactive, initiative-taking and enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and priorities your workload whilst maintaining a friendly and welcoming disposition. Previous veterinary receptionist experience is desirable but not essential.

Driving License and own transport required

Hours 40 per week to include

Evening shifts and weekend shifts ( Saturday mornings & Sunday mornings ) on a rota basis
Flexible weekday shifts for remainder of hours

Benefits

Company Pension

Enhanced sick pay

35 days per year annual leave on a pro rata basis

Employee discount

Free onsite parking

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company events Company pension Employee discount On-site parking Sick pay
Schedule:

Day shift Night shift Weekend availability
Experience:

Customer service: 2 years (required) Telephony: 2 years (required) Receptionist: 2 years (required)
Work Location: In person

Application deadline: 30/04/2025
Expected start date: 30/05/2025