Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
We have an exciting opportunity for a passionate customer service individual to join our Client Care team at our branch in Sandhole, Kent. This role will give you the opportunity to develop your skills in client care facing role. We are recruiting for a new team member for a permanent part-time position of 23.5h per week.

The role:

The Client Care Associate plays a pivotal part of the team on reception providing an excellent service to our clients. In this role you will work in a team to provide the very highest levels of customer service and administrative support to the branch. This will include arranging appointments, keeping accurate records, various clerical duties related to patient care, treatment, and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing teams and practice manager.





As well as delivering excellent customer service, the role includes;

Passion for customer care ensuring you are empathetic and compassionate at all times to our clients. Administrative duties Good communication skills Attention to detail and prioritising tasks.

The team:

Sandhole Veterinary Centre is a supportive and community driven first opinion practice based in Snodland, Kent. With a friendly Client Care team always welcoming our clients and patients. We are proud to hold the RWAF Rabbit Friendly Vets award as well as the ISFM Cat Friendly Clinic Accreditation. At Sandhole we have an experienced team of Registered Veterinary Nurses, Veterinary Surgeons and Patient Care Assistants you will be supporting as part of our Client Care team.

What we offer:

25 days annual leave plus Birthday Day (pro-rata) Life assurance 4 x salary Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice Enhanced Sick Pay Enhanced Family Leave E-cars Salary Sacrifice Cycle to Work Scheme Salary Sacrifice (perm only) Refer a Friend Pet Insurance Discount & substantial staff discount if you register your pets with us Discount Platform - Benefits Hub Associate Assistance Programme Eye Care Scheme Annual Flu Voucher.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Program which is available for everyone.


If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition Coordinator Sofia at sofia.thackray@linnaeusgroup.co.uk


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We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk