Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Broadway Vets have an exicting opportunity for an experienced Client Care Adminsitartor to join their team accross 3 branches on a 6 month fixed-term contract. This role gives you the opportunity to enhance your skills in a veterinary practice.


The Client Care Administrator's role is key to the team's ability to succeed. They will be working alongside a clinical team including vets and nurses at their dedicated sites, all aiming towards providing the highest standards of care while, maximising convenience, reducing customer effort and bond clients to Broadway.

Role and Responsibilities

Perform the expected duties of a Client Care Administrator as well as lead by example, taking a proactive approach to reception management and outstanding client care.

Processing new client registrations, ensuring all new clients receive welcome information Managing the practice email accounts Insurance claim handling & processing Monitoring the receipt of external laboratory results & notifying the case vet Day 1-14 debt management processes Daily prescription box checks & rotation Reception stock rotation and top ups Leaflet ordering Managing reception poster displays Reception cleaning rota tasks as necessary Ensuring reception and the waiting room is well maintained and clean Sympathy card log - recording and sending.
Continuously reflect on the client journey at each site. Liaise with other staff to ensure customer journey is optimised with continual re-evaluation to deliver exceptional customer service to our clients.





Your weekly working hours will be 40h per week Tuesday - Friday (8am-7pm) with 1:4 weekends (8am-6pm). Braches are based in Heswall, Bebington and Wallasey.


Please plress apply submitting your CV and covering letter. You can reach out to Linnaeus Talent Acquisition Coordinator on sofia.thackray@linnaeusgroup.co.uk


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We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk