Job Description

Position Snapshot

Vet Nurse Advisor

Nestl\xc3\xa9 Purina

Gatwick

Salary \xc2\xa327,000 plus potential bonus and excellent company- wide benefits

12-month fixed term contract

Position Summary

Are you a qualified or experienced Vet Nurse who wants a change of direction? If you are customer focused and still want to use your excellent technical expertise, then this could be the role you\'re looking for. We\'re hiring a Vet Nurse to be a key part of our team helping to make the lives of pets and the people who love them, better.

At Purina PetCare, we\'re committed to helping pets enjoy happier, healthier and longer lives because we\'re pet owners too. Millions of pet owners across the world trust the brands of Nestl\xc3\xa9 Purina Pet care and we\'re passionately committed to helping pets enjoy happier, healthier and longer lives. Because we\'re pet owners too! We produce some of the best-known, and best-loved, pet food brands each the result of the latest advances in quality, taste and nutrition, developed by our expert nutritionists, food scientists and vets. And our provision of pet nutrition and health advice to consumers enhances our reputation even further. Our Gatwick office is ideally located and easily accessible by train, bus, car and plane. It offers an attractive, open plan working environment with fantastic facilities including free parking and excellent catering.

A day in the life of a Vet Nurse Advisor\xe2\x80\xa6

Reporting to the Head of Consumer Services, the experience of working within a busy small animal practice will enable you to provide expert advice on companion animal health, nutrition, and wellbeing directly to our consumers, as well as successfully resolving complaints. You will also have the opportunity for ongoing training with our vets onsite to support your continuing professional development. You will work shifts on a rota between 8.30am and 5.00pm Monday to Friday.

Key responsibilities will include:

• Resolving contact to consumer satisfaction in order to build trust in our brands through expertise and reassurance
• Communicating directly with our consumers and vets to offer advice and support on various topics, such as health, nutrition and general product concerns
• Supporting your teammates with veterinary advice
• Personalisation, consistency, tailored conversations & written interactions
• Handling of data
• Seamless service regardless of communication channel
• Adapting to changing consumer demands & expectations
• Identifying opportunities for further pro-active engagement / develop advocates for Purina in Society & brands
• Creatively & proactively solve consumer problems to consumer satisfaction & meeting business constraints

What will make you successful?

To be successful in this role you must be a fully qualified Vet Nurse with sound knowledge of small animal care. These roles come with a high degree of responsibility early on and therefore strong technical knowledge and a proactive mind-set will be the key to your success.

You will also:

• Have experience working within a Veterinary Practice
• Be versatile, a problem solver and have excellent attention to detail
• Have an interest in Pet nutrition
• Have the ability to make sound decisions under pressure and juggle conflicting priorities - Whether offering advice or resolving issues you will ensure total customer satisfaction.
• Have experience of building relationships with customers

What you need to know

What can we offer in return? Great benefits you\'d expect from a business the size of Nestl\xc3\xa9 - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

The closing date for this role is 25th July 2023.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don\'t delay in submitting your application.

At Nestl\xc3\xa9, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestl\xc3\xa9 (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

Position Snapshot

Vet Nurse Advisor

Nestl\xc3\xa9 Purina

Gatwick

Salary \xc2\xa327,000 plus potential bonus and excellent company- wide benefits

12-month fixed term contract

Position Summary

Are you a qualified or experienced Vet Nurse who wants a change of direction? If you are customer focused and still want to use your excellent technical expertise, then this could be the role you\'re looking for. We\'re hiring a Vet Nurse to be a key part of our team helping to make the lives of pets and the people who love them, better.

At Purina PetCare, we\'re committed to helping pets enjoy happier, healthier and longer lives because we\'re pet owners too. Millions of pet owners across the world trust the brands of Nestl\xc3\xa9 Purina Pet care and we\'re passionately committed to helping pets enjoy happier, healthier and longer lives. Because we\'re pet owners too! We produce some of the best-known, and best-loved, pet food brands each the result of the latest advances in quality, taste and nutrition, developed by our expert nutritionists, food scientists and vets. And our provision of pet nutrition and health advice to consumers enhances our reputation even further. Our Gatwick office is ideally located and easily accessible by train, bus, car and plane. It offers an attractive, open plan working environment with fantastic facilities including free parking and excellent catering.

A day in the life of a Vet Nurse Advisor\xe2\x80\xa6

Reporting to the Head of Consumer Services, the experience of working within a busy small animal practice will enable you to provide expert advice on companion animal health, nutrition, and wellbeing directly to our consumers, as well as successfully resolving complaints. You will also have the opportunity for ongoing training with our vets onsite to support your continuing professional development. You will work shifts on a rota between 8.30am and 5.00pm Monday to Friday.

Key responsibilities will include:

• Resolving contact to consumer satisfaction in order to build trust in our brands through expertise and reassurance
• Communicating directly with our consumers and vets to offer advice and support on various topics, such as health, nutrition and general product concerns
• Supporting your teammates with veterinary advice
• Personalisation, consistency, tailored conversations & written interactions
• Handling of data
• Seamless service regardless of communication channel
• Adapting to changing consumer demands & expectations
• Identifying opportunities for further pro-active engagement / develop advocates for Purina in Society & brands
• Creatively & proactively solve consumer problems to consumer satisfaction & meeting business constraints

What will make you successful?

To be successful in this role you must be a fully qualified Vet Nurse with sound knowledge of small animal care. These roles come with a high degree of responsibility early on and therefore strong technical knowledge and a proactive mind-set will be the key to your success.

You will also:

• Have experience working within a Veterinary Practice
• Be versatile, a problem solver and have excellent attention to detail
• Have an interest in Pet nutrition
• Have the ability to make sound decisions under pressure and juggle conflicting priorities - Whether offering advice or resolving issues you will ensure total customer satisfaction.
• Have experience of building relationships with customers

What you need to know

What can we offer in return? Great benefits you\'d expect from a business the size of Nestl\xc3\xa9 - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

The closing date for this role is 25th July 2023.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don\'t delay in submitting your application.

At Nestl\xc3\xa9, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestl\xc3\xa9 (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

Gatwick, GB, RH6 0PA

Gatwick, GB, RH6 0PA

Nestl\xc3\xa9