Job Description

Are you a master of elegance and sophistication, with the poise to orchestrate unforgettable experiences? Do you possess an unwavering commitment to excellence and a passion for creating magical moments? If so, we invite you to step into the role of House Manager at Notley Abbey, where your skills will shine amidst the splendour of our distinguished venue.

About Us:

Harper stands as a beacon of luxury and refinement in the realm of hospitality. Our portfolio boasts exquisite properties, including prestigious wedding venues, a boutique hotel and charming village pubs, each imbued with character, warmth, and unparalleled hospitality. As an independent, family-owned company, we infuse every aspect of our service with the heartfelt essence of home, ensuring that each guest feels embraced and cherished.

What you'll do:

Lead the seamless operations of Notley Abbey, crafting experiences that captivate and enchant our guests. Inspire and guide a dedicated team across various departments, including administration, housekeeping, food and beverage, and maintenance, fostering a culture of excellence and camaraderie. Implement innovative revenue management strategies to optimise profitability while maintaining the highest standards of service. Develop and enforce policies and procedures to enhance operational efficiency and effectiveness. Monitor key performance metrics and collaborate with our marketing team to drive sales and revenue growth. Uphold rigorous health and safety standards, ensuring the well-being of both guests and team. Act as a gracious ambassador for our venue, addressing guest concerns with professionalism and grace. Cultivate an intimate knowledge of the local area, delighting guests with personalised recommendations and insights. Manage budgets and financial performance with precision, leveraging your expertise to drive sustainable success. Remain abreast of industry trends and best practices, positioning Notley Abbey at the forefront of excellence.

What you'll bring:

Proven experience in hospitality management, preferably within the realm of wedding venue management or luxury properties. Exceptional leadership and interpersonal skills, with a talent for motivating and empowering diverse teams. Superb communication and customer service abilities, coupled with a relentless commitment to guest satisfaction. Demonstrated expertise in revenue management principles. Proficiency with hospitality management software and systems. Flexibility to work evenings, weekends, and holidays as needed.

How you will benefit:

A highly competitive salary reflective of your expertise and contributions Rewarding your exceptional performance and dedication to creating unforgettable experiences for our guests with an attractive bonus scheme. Opportunities for career advancement and skill development within Harper Direct reporting to our esteemed Senior Team. Be part of a company that promotes work-life balance and encourages you to prioritise your health and wellness. Access to our learning platform including great training and development programs. A fun and dynamic workplace culture where laughter is encouraged, and every day brings new opportunities for adventure and connection. 28 days holiday per year.

At Harper, we recognise that our success is built upon the dedication and passion of our talented team members. Join us as we continue to redefine luxury hospitality and create cherished memories for our guests at some of the most prestigious wedding venues in the UK.


INDMANAGE