Job Description

The Role

We are looking for a Venue Analyst to support the various strategic, tactical, commercial and operational initiatives that will drive the Premium Sales and Services team forward.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success \xe2\x80\x93 read more about our history, here. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Project manage the annual premium season ticket renewal windows to ensure the highest possible level of renewal and the best possible supporter experience.
• Provide data outputs to internal and external stakeholders for Premium season ticket renewal windows, new member sales and Hospitality sales.
• Support the reporting function of the Venue department and work with internal stakeholders to ensure accurate and insightful reporting that reflects the department\xe2\x80\x99s objectives and requirements.
• Liaise with the hospitality platform provider on improvements, issues, data, operational and project based tasks and initiatives.
• Understand and propose enhancements to business processes as they relate to a potential change or transformation.
• Support the Premium Sales and Services team by identifying and tracking performance indicators for key target and projects.
• Assist with the planning and coordinating of user testing, issue capture and resolution.
• Provide data and operational support to the Premium matchday and non-matchday operation.
• Provide Insights and industry benchmarking for presentations, reports and analysis.
• Identify areas to increase efficiency and automation of processes across within the Premium team / Venue departments.

What we are looking for

• Experience working professionally in a data focused environment.
• High level knowledge of Microsoft Office 365, in particular Excel and PowerPoint.
• Demonstrable experience of having worked with complex data sets and structures.
• Understanding of change management processes.
• Financial modelling experience (Desirable).
• Experience of assisting with system implementation and testing.
• Understanding of GDPR and PCI data protection.
• Knowledge of ticketing / membership platforms.
• Knowledge of Microsoft Dynamics.
• Experience working with Tableau.
• Analytical rigor, strategic thinker, ability to deconstruct business problems.
• Exceptional attention to detail especially around numerate tasks; able to process large volumes of data, whilst carrying out multiple tasks accurately following business guidelines.
• Knowledge of analytical tools and frameworks, including issue identification, data gathering and research, enabling end-to-end problem-solving.

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a \xe2\x80\x98disabled person\xe2\x80\x99 according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.