Job Description

We are part of Cox Enterprises, a family run business with a 120 year history of innovation and embracing the next big thing. We are the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers. We thrive on what makes us different \xe2\x80\x93 and we empower our people, clients and communities to come together and celebrate each other\xe2\x80\x99s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy. This is one of the reasons we have been awarded 2nd best Automotive company to work for in the UK by Best Companies and 9th best company overall in the UK. Cox Automotive are committed to growing and developing new talent through our Apprenticeship programmes, we promise to provide you with the knowledge and tools to start and progress through your career. Department: The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.

Scope of Role:
To provide administration support to the Vendor Support team and work with Vendor Support Coordinators to ensure all vendor administration is completed for each sale whilst maintaining customer service excellence at all times

Objectives for Role:
Support in dealing with customer enquiries in an efficient and timely manner both face to face, via telephone and email, escalating where necessary. Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales Efficient and accurate filing of vehicle documents Undertake monthly stock reconciliation of vehicle documents Process daily post, ensuring all documents are posted to the correct customers on time. Supporting Auctioneers & Account Support Representatives in the delivery of their duties Supporting the simulcast function during sale days Liaise with other Manheim branches as necessary to ensure a good service is provided to our Vendors Ensure all document packs are ready for each sale, as per Vendor/Branch requirement

Skils, Knowledge and Experience:
Excellent customer service skills. Excellent administration skills A keen eye for detail and accurate data entry skills Excellent interpersonal and communication skills both verbal and written. Able to use your initiative and be flexible, reacting to change quickly and effectively Able to work as part of a team
STRICTLY NO AGENCIES PLEASE We work with a carefully selected set of recruitment agencies and we\'re not looking to add to our PSL. We do not accept unsolicited agency CV\'s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV\'s #INDOR

Cox Automotive is the world\xe2\x80\x99s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers\xe2\x80\x99 core needs across vehicle
solutions, mobility, remarketing, funding, and retail.