Job Description

Vehicle Technician

Citygate Volkswagen, Ruislip

Basic Salary Bandings:

Service Technician - up to 36,500 - Depending on qualifications

Diagnostic Technician -Up to 40,000 - Depending on qualifications

Master Technician -Up to 48,000 - Depending on qualifications

OTE's ranging between - 65,000 - 80,000

Guaranteed Bonus for the first 3 Months!

New Technician Pay Plans Available!!!

We have recently rolled our new pay plans for our Vehicle Technicians which includes achievable uncapped OTE's and increased basic salaries depending on your qualifications. Your basic salary will increase the more you learn!

Role overview

We are looking for a passionate Service Technician to repair and service our vehicles to the highest standards possible. You will be working as part of a team to ensure customer satisfaction and repeat business for the retailer.

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at Everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024.

Key responsibilities

Your key responsibilities as a Service Technician will be:

To receive work from the workshop controller and carry out related checks, administration and protection routines

To assess tool and equipment requirements and communicate any related issues

To service and repair all vehicles

To report on all additional repair requirements as they are identified

To make written and verbal reports on service and repair activity to the workshop controller in order to obtain authorisation

To complete all administrative procedures (including warranty) relating to service and repair work

To maintain a clean, tidy and safe working environment

To undertake vehicle road tests when necessary

To assist with development and training of other technicians

To attend meetings and training programmes as required

To perform other duties in support of other team members as required

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

Access to our in-house training academy for everyone

Access to The Volkswagen National Learning Centre for specific roles

Electric Vehicle (EV) Training levels 1- 4 for specific roles

Internal career progression opportunities across our various brands and locations

High street discounts

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Employee referral scheme

Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As a Service Technician, you will ideally have the following skills and attributes:

You will be a Level 3 qualified vehicle technician ideally with VAG group background

Excellent problem-solving skills and strong attention to detail

A strong customer service focus with the ability to communicate technical information to a non-technical audience

Outstanding organisation and time management skills with the ability to work to deadlines

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, SKODA and Kia), provide excellent quality training and internal progression opportunities.

Job Types: Full-time, Permanent

Additional pay:

Performance bonus
Benefits:

Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme
Work Location: In person