Job Description

Vehicle Hire Desk Rental Assistant

(Glasgow - Hillington)

We have a full and part time permanent opportunity for the above position based at our Glasgow - Hillington Branch.

Our part time role would suit someone who can work a minimum of 24-30hrs per week spread over 3-4 days. There is a requirement to increase these hours to cover for absence, holidays, and peak business periods.

Our full time role would suit someone who can work Monday to Thursday 8am to 5pm and 8am to 4.30pm on a Friday.

The main duties of the position are:

Delivering a high-quality rental service to business and retail customers over the telephone, via email and face to face.

Maximise fleet income and utilisation by controlling customer bookings and off hires in an efficient and compliant manner.

Ensuring that accurate and detailed 'check out' and 'check in' inspections are conducted on all vehicles leaving for, or returning from, hire or another branch to ensure that responsibility for any damages can be determined.

Review the appearance of the fleet to ensure each vehicle is hired is a clean, tidy, and fit for hire.

Accurate and timely recording of all hire bookings on Prohire to ensure customers are invoiced accurately and timeously for all hires, insurance, fuel, fines, accident damages etc..

Ensuring that a timely response is given to customer and internal queries and effectively communicating customer correspondence and queries to other departments within the business as appropriate.

Assist the Fleet Maintenance Department with managing MOT test schedules and planned vehicle maintenance.

What experience and qualities you will bring to us:

. Experience working in a similar faced paced service Industry (Ideally Vehicle hire or Plant hire or related industry)

Be able to engage and work efficiently as part of a small team

Full, valid UK driving license

Excellent customer service skills and a can-do attitude

Good computer skills and confident in the use of Microsoft Office applications including Word, Excel, and Outlook

Good written and verbal communication skills at all levels and with customers

If you meet the above criteria and want to join a winning team then click the apply button before 9th May 2025!

Job Types: Full-time, Part-time

Expected hours: No less than 30 per week

Language:

English (preferred)
Work Location: In person