Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\xe2\x80\x99t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



We are looking for a seasoned value professional to join a team on the forefront of ensuring that our customers achieve their desired business outcomes. In this role, you will lead field engagements, while also contributing to continuous innovation efforts for the value realisation program for ServiceNow customers. The customer facing component will be a hybrid model, leading deep-dive customer engagements for key accounts while also training and co-delivering value realisation motions in partnership with our Customer Success Teams. Our objective is to lead strategic consultative client interactions to build consensus on how core capabilities of the ServiceNow platform can support CXO business transformation goals. Through years of practical experience, executive gravitas, and a fundamental knowledge of business and technology trends, this value realisation expert will build and develop trusted advisor relationships with customers, partners, and internal stakeholders. A successful candidate will have the following attributes:

Customer Engagement

• Engage executives to define and validate industry-aligned digital transformation initiatives, tailored to the customer\xe2\x80\x99s business and strategy and applying ServiceNow methodologies
• Lead customer discovery workshops and engagements to track progress against key business objectives, operational outcomes and metrics and present value realisation findings and recommendations to senior stakeholders
• Able to connect ServiceNow-enabled outcomes to strategic relevance through expert analysis and effective storytelling
• Co-lead value realisation engagements with existing customer success teams while mentoring (train the trainer) customer success architects in the full lifecycle value management and value realisation methodologies
• Provide analytical expertise to help assess and prioritise customer strategies and roadmap on the ServiceNow platform
• Create high-quality deliverables that communicate strategic agreement, present multi-year Value Realisation assessments and document actions and recommendations to justify action/ next steps

Thought Leadership and Content

• Assist in establishing the vision for our Value Realisation (VR) services strategy and portfolio
• Collaborate closely with Customer Success Teams and Value Strategists team to shape and define our best practices to ensure our content, tools, and methods are world class
• Leverage SaaS-generated data analytics and insights and customer success delivery platforms to provide customers with improvement recommendations as a competitive differentiator

Qualifications

To be successful in this role you have:

• A minimum of 10+ years of relevant experience:

• Value consulting/realization experience across a variety of process areas (IT, HR, Customer Service, etc.); or management consultant from a top tier firm with exposure to cloud technologies and digital transformation initiatives
• Highly adept at leading organizational change as it relates to large complex programs (internal and external)
• MBA from a top tier institution is highly preferred
• Excellent communication skills inclusive of facilitating workshops, whiteboarding, public speaking, and preparing professional written bodies of work
• Experience developing C-Level relationships with an ability to simplify and communicate complex strategy and value topics to an executive audience
• Exemplary analytical, business, and financial acumen
• High level of executive gravitas with a humble demeanor
• Skilled in building networks across internal teams and with customers
• Enjoys working in a highly collaborative, fast-paced, and often ambiguous environment

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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