Job Description

REQ ID: 118179
JOB TITLE: UX Evaluation Lead
SALARY: \xc2\xa342,500 - \xc2\xa352,000
POSTING END DATE: 30th August 2023
LOCATION: Gaydon

We\'re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a team of next generation thinkers.

WHAT TO EXPECT

This role aims to enhance the customer experience through target setting, benchmarking, assessment and sign off of customer attributes and features for JLR vehicles

Representing the customer, this role needs to deliver a high standard of subjective assessment skills across a range of attributes and system interactions. Utilising benchmarking and our Brand DNA to ensure our features are delivering the overall UX to the highest standards and expectation.

As part of human centred design, the role will include collaborative work with the UX and behavioural research team to ensure, thorough benchmarking and an understanding of human centred design, that our experiences are designed and delivered with the customer at the heart.

Key Performance Indicators

• Deliver UX VET Feature reports against major gateways for all new and mid-cycle fresh (MCF) programmes

• Competitor knowledge and benchmarking kept up to date and used as reference during assessments

Key Accountabilities and Responsibilities

• Lead UX Evaluation assessments for assigned programmes

• Interface with Vehicle engineering, system Integration teams and feature leads to ensure robust feature assessments

• Reporting against gateways on feature status for assigned programmes

• Preparation and presentation of results to senior forums and showcases

• Attribute team guidance to develop and tune key attributes/features

• Conduct benchmarking regularly to ensure knowledge of features and support to maintain JLR competitive standing

• Work with UX Research and Behavioural Research areas of the team to ensure understanding of the human centred design process

WHAT YOU\'LL NEED

Knowledge, Skills and Experience

Essential:

• An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.

• A good communicator with the ability to communicate complex ideas.

• An individual who is highly self-motivated, has good personal management skills (having experience of handling and prioritising multiple tasks) and be comfortable coordinating the activities of others.

• A background in attribute feature development/delivery and/or vehicle assessments

• Excellent Reporting skills / PowerPoint presentations

• Flexible in terms of working hours, able to support night drives, willingness to travel between JLR sites

• Full, clean UK/EU Driving licence

SO WHY US?

Bring all this to the home of premium innovation, and you\'ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

JLR is committed to equal opportunity for all.

Jaguar Land Rover