Job Description

Are you a skilled IT professional with a passion for providing top-notch customer service?

If so, we have the perfect opportunity for you. Our Weekend User Support Greenlands Team is seeking a weekend User Support Analyst to provide first and second-line desktop and application support for computing and audio-visual technology at the beautiful Henley Business School Greenlands campus, part of the University of Reading, located by the River Thames in the Chiltern Hills AONB countryside.

In this role, you will have the opportunity to investigate hardware problems, and provide remote assistance and support at the desk side, supporting staff, students and delegates. You will also play a vital role in supporting Henley Business School\'s calendar of events, including supporting the use of Microsoft Teams, Zoom & Blackboard Collaborate Ultra events, and Hybrid events throughout the day.

As a weekend User Support Analyst at the Greenlands campus, you will provide advice on DTS\' supported systems, licensed software, email, applications, printing, hotel IPTV, networking and Microsoft Teams. Additionally, you will help maintain installation and maintenance procedures and standards, propose and help to develop service improvements, and feedback on any processes or services where improvements can be made.

To succeed in this role, you must be pro-active, customer-focused, able to provide excellent customer service to students, staff, and visitors of the Henley Business School Greenlands campus. You should also be well-versed in IT hardware and software, able to troubleshoot and fix hardware/software computer faults, deal with installations, and assist with the disposal of old and faulty equipment as required and in line with University policies.

In addition to a competitive salary and benefits package, you will have the opportunity to work at a stunning campus located by the River Thames in the Chiltern Hills AONB countryside, working in a dynamic, interesting and fast-paced environment that encourages growth and development. If you are a proactive and enthusiastic IT professional with excellent communication and problem-solving skills, apply now to join our team as our User Support Analyst!

Closing Date : 29th September 2023

Interview Date : 5th October 2023

This is a part-time role (Weekend Technical Support at Greelands Campus )

Take a Greenlands Campus virtual tour:

Informal contact details

Alternative informal contact details

Contact role:

Technical Support Manager

Contact role:

User Support Analyst

Contact name:

Andy Clifton

Contact name:

Marco Bernardino

Contact phone:

0118 378 2916

Contact phone:

0118 378 5121

Contact email:

a.clifton@reading.ac.uk

Contact email:

m.bernardino@reading.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the .

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

University of Reading