Job Description

Role: User Researcher

Location: London OR Leeds

Duration: 6 Months

Rate: \xc2\xa3550pwd

We have a brand-new and exciting position with one of our Banking & Financial Services clients for a User Researcher, experienced in working with Internal Team Research. User researchers will help service designers to build a deeper understanding of user needs and work with service designers, analysts, and developers to iteratively improve services for colleagues.

The ideal candidate will have experience working as a User Researcher previously, have a strong understanding of both Qualitative and Quantitative Research methods and ability to analyse said research as well.

Main Responsibilities:

• Collaborate in developing a premium research environment using the latest user research innovations and methods.

• Plan, execute and communicate studies that reveal the motivations and behaviours of our colleagues to inform and support service design activities and approaches.

• Collaborate in developing and executing user research studies with a range of qualitative and quantitative methods, including user testing, workshops, contextual enquiry, focus groups and surveys.

• Collaborate closely with service designers to gain a better understanding of our customers\' behaviours and needs and help in mapping out their lifecycle with high-impact research.

• Develop and support research studies throughout the journey lifecycle, from generative and discovery research and user testing to post-launch analysis.

• Assist in building a common insight database, combining different data sources and inputs into a unique hub serving the entire business.

• Identify the best techniques to provide actionable cross-function insight for internal people, processes, and projects.

• Effectively collaborate with other analytics and insight teams to identify opportunities and build a solid understanding of our customer base.

Desired Experience:

• Proven experience in gathering and delivering actionable insights from user research for product development and optimisation.

• Experience with exploratory and evaluative qualitative research methods.

• Experience with quantitative methods like surveys or a keen interest to develop these skills (desirable).

• Proven experience in knowledge management and reporting (desirable but not essential)

• Creativity and open-minded approach to research methodologies.

• Evidence of how you\'ve impacted your teams through research.

• Experience with modelling and synthesising research insights into different deliverables and visualisations -such as mindsets and user journey maps.

• Ability to produce reports that effectively capture and communicate key observations and findings to stakeholders.

• Ability to synthesize research findings and to uncover and articulate insights that will inform and inspire design.

• Strong communication, critical thinking and creative problem-solving skills.

• Strong collaboration skills - you would be joining a diverse and lively cross-functional team engaged in cultural transformation and pushing the boundaries of user research in the industry.

Candidates will ideally show evidence of the above in their CV to be considered.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco