Job Description

About the role
Join us at the Bodleian Libraries as User Experience Librarian and be instrumental in creating a welcoming and engaging library environment that meets the needs of our diverse user community. This is an exciting opportunity to improve the user experience of the Bodleian Libraries by designing, undertaking, analysing and reporting research into the experience of our users.

As part of the small, friendly, supportive Assessment Team, you will be responsible for leading a Strategic project to partner with taught postgraduate students and disabled students to co-design library services to support their needs.

You will also undertake user experience research in support of other Strategic projects, for example, user testing developments of existing resource discovery tools; researching user needs from new library services; and supporting colleagues to undertake and embed local user experience research into the comfort of physical library spaces.

About you
You will have excellent communication and collaboration skills, with the ability to connect, build trust with, and work effectively with diverse user groups. You will have expertise and experience undertaking qualitative research, including qualitative data analysis following grounded theory methods (or similar e.g. history research methods) and strong knowledge of user experience principles, techniques and methodologies. You will have a degree in librarianship/information management (or equivalent experience) and a strong customer service ethos with experience of working in a library or related setting in a user experience or customer service-focused role.

Hours of work
This a full-time, fixed-term position, working 37.5 hours per week (Monday-Friday) for three years. There may need to be some occasional flexibility to undertake interviews outside these hours, depending on the availability of users. The role is office based, with the option to work from home up to 2 days a week (specific days by agreement).

Benefits
The University offers 33 days annual leave entitlement (inc. Bank Holidays) and an option to buy additional leave, a generous pension scheme, access to the University Club and sports facilities, and the gardens and museums. The Bodleian Libraries is committed to supporting staff in their personal and career development and offers extensive training and development opportunities, including fully funded conference attendance.

Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

Are you excited about this role but feel you don\'t meet every requirement? Studies show that some groups of people are less likely to apply for jobs unless they match everything, not just the essential criteria. If your experience doesn\'t perfectly align but this is your dream role, please do apply. You may be just the right candidate for us.

How to apply
To be considered for this role you must apply online before 12:00 midday (BST) on Monday 11 September 2023. Please include in your cover letter each of the selection criteria (from the ) as headings and an example of how you meet each one - but don\'t worry if you have gaps. Interviews are expected to take place on 27 September 2023.

The Chair of this recruitment panel will be Dr Frankie Wilson, who can be contacted with enquiries relating to the role ( ). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ( ).

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