Job Description

Used Car Manager- Volkswagen Milton Keynes Job descriptionRole: Used Car Sales Manager
Location: Volkswagen Milton Keynes
Hours: Full time, 45 hours per week, including Saturdays on a rota basis
Salary: Competitive basic plus a bonus OTE up to xc2xa365K, and Company Car
Benefits: 25 days annual leave plus bank holidays, Ben Employee Assistance Programme, Discounted Car Purchase Scheme & Colleague Car Benefit Offers, life assurance and pension schemeWho we areMarshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).We operate 146 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.Our vision is to be the UKs premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.The RoleWe are seeking an experienced Car Sales Manager to join Marshall Motor Group and lead our sales team at our Volkswagen store in Milton Keynes. This role will see you use your sales management experience to lead the team in delivering good outcomes for our customers.Reporting to the Head of Business, this is a fantastic opportunity to join a leading automotive group whilst representing an amazing brand. You oversee a team of Sales Executives selling both New and Used Vehicle Sales. We are looking for someone to drive the team and Business forward. Must have previous experience in budgeting and forecasts.We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.What do I do?

• Managing the Sales Executives.

• Motivating the team to deliver good outcomes for customers as well as achieving weekly sales targets on vehicles, finance and insurance products

• Liaising with customers, both face-to-face and by phone/email, Dealing with customer complaints in an efficient and effective manner

• Working to promote vehicles and services on offer in the dealership and online

• Ensuring excellent customer service that results in good customer outcomes is consistently recognised in high customer satisfaction index scores

• Collating finance proposals for customers which are in the best interests of the customer

What do I need?To be successful in this role, you will have previous experience as a sales manager within the automotive industry with main dealership experience. In addition to your experience, you will demonstrate the following:

• Excellent relationship building skills with internal and external stakeholders

• Ability to lead and motivate a team to achieve both quality & quantity goals

• A calm and professional manner

• A commitment to the Marshall Values of People, Customers, Integrity and Innovation

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Marshall Motor Group