Job Description

Job Summary

We are looking for an energetic, positive, responsible, and organised individual to join our team as an Uplift Queue Host with elements of being a general team member at our bike park.

As the first point of contact for visitors, you will play a crucial role in providing exceptional customer service while ensuring efficient management of the uplift queue.

You will have a passion for, previous experience with, and great understanding of what a quality visitor experience is and will consistently deliver our customer service vision.

Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational and communication skills. You will support and encourage strong team working across all departments.

Duties

Greet visitors and provide information about the uplift process, safety guidelines, and park facilities To offer assistance to customers when loading bikes onto the trailers Manage the queue efficiently, ensuring smooth flow and minimizing wait times Coordinate with the uplift operators to ensure timely loading and unloading of bikes onto the uplift vehicles Assist with timings and data collection Enforce park rules and safety regulations to ensure a safe and enjoyable experience for all visitors

Skills

A keen interest in MTB and BikePark Wales Previous experience in customer service or hospitality roles preferred Excellent communication and interpersonal skills Strong organizational abilities with attention to detail Ability to work efficiently in a fast-paced environment and remain calm under pressure Basic computer skills and familiarity with booking systems/software
If you have a passion for delivering exceptional customer service in a fast-paced environment, we would love to hear from you!

Job Types: Part-time, Permanent, Zero hours contract

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking Sick pay
Schedule:

8 hour shift Day shift Every weekend
Application question(s):

Tell us a little bit about your passion for MTB and why you'd like to work at BikePark Wales.
Experience:

Communication skills: 1 year (required) Hospitality: 1 year (required) Customer service: 1 year (required)
Work Location: In person

Reference ID: UQH