Job Description

OVERALL OBJECTIVES

To provide physical and emotional support and care for the residents of the home, maintaining high standards of care and supervision of daily routine. To assist in providing a stable and caring environment that underpins the residents' emotional and psychological well-being. To support residents in the expression of their culture, faith, and values. To develop a good working relationship with the General Managers and be involved in staff training and development. To take charge of a shift in the absence of the Home Manager.

About The Role

ROLE DESCRIPTION

Provide management, leadership and supervision to a team including Enhanced Seniors, Senior Care Assistants, and Care Assistants. Ensure thorough assessment and high-quality, person-centred support for all individuals. Develop team skills and competences with a focus on practice development. Ensure compliance with regulatory and contractual standards. Represent the organisation effectively in partnership with local service providers. Act as an ambassador for the organisation and maintain communication channels.

KEY RESPONSIBILITIES & DUTIES

Ensure services are delivered within core values and organisational Policies and Procedures. Maintain standards that meet and exceed regulatory body requirements. Deploy staff efficiently while meeting support demands. Handle administrative tasks related to staff records and management returns. Manage area budget and take corrective action when necessary. Liaise with external professionals and families to review and develop support plans. Implement effective referral protocols to meet new demands promptly. Promote good practice and ensure person-centred support arrangements. Implement and monitor quality assurance strategies for continuous improvement. Support inclusion and community participation opportunities. Provide coaching and mentoring to staff. Ensure compliance with Health & Safety Legislation. Plan and implement service development in collaboration with the General Manager.

MANAGEMENT OF TEAMS AND INDIVIDUALS

Contribute to recruitment, appointment, and induction of staff following Safer Recruitment Policy. Manage staff according to Policies and Procedures, including supervision and performance management. Promote effective team working through communication and regular meetings. Identify and address individual and team learning needs in conjunction with learning and development staff. Participate in training delivery as agreed with the General Manager and Learning & Development of staff. Contribute to organisational learning and development activities.

EFFECTIVE COMMUNICATION

Develop and maintain effective communication systems within the team. Conduct regular team meetings and reviews for supported individuals. Establish effective representation and joint working with key agencies, families, and individuals. Facilitate new referrals processes. Promote the organisation positively.

ADDITIONAL DUTIES

Participate in MDT meetings. Work flexibly to meet service needs, including shifts if necessary. Deputise for the General Manager and other Unit Manager as required. Undertake additional activities such as conference attendance and involvement in project groups for individual and organizational development.

Required Criteria

Experience working with people who are living with Dementia Change management experience.

Skills Needed

About The Company

Passionate about making a difference

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Here at Westward Care, we all share the same ambition - to deliver the very best care and support. It's our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we're always learning new ways of meeting the changing needs of older people.

Company Culture

Quality

. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence.

Respect.

We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives.

Integrity.

We take pride in our openness and honesty, keeping the promises we make to our residents and to each other - building confidence and trust.

Service

. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families.

Company Benefits

Employee development programs, Free parking, Referral bonus, Employee of the Month

Salary

15.45 - 17.20 per hour