Job Description

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

We have an exciting opportunity for a

Senior Agency Operator (Port Agent)

in our Fawley team. This is a unique environment as our office is based on the marine terminal at the Esso oil refinery in Hampshire. You will be a key member of a team responsible for providing a 24-hours-a-day, 7-days-a-week rostered service to our customers to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office.

Hours: Rotating shift pattern

Contract type: Permanent/Full time

Location: Fawley, UK

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.

Key Responsibilities:

Ensure outstanding port agency services are rendered to all customers, ensuring operational and financial KPI's are met or exceeded. Board vessels as/when business needs dictate. Prepare proforma port and husbandry costs and request pre-funding from customer as required. Manage the booking of port services and the pre-arrival documentation process between vessel, port/terminal and government authorities. Keep customer and all stakeholders updated with berthing and sailing prospects and provide real time progress reports when vessels are in port and working cargo. Prepare cargo and customs documentation as required. Coordinate husbandry services for vessel, including but not limited to crew changes, technicians and ship visitors, spares, provisions, Cash to Master, bunkers, fresh water and the off-load of garbage. Maintain up-to-date records of port, terminal and berth information, restrictions and tariffs.

Candidate Requirements:

Driven and ambitious to further a career in the maritime sector in an operations role Prior port agency experience or a background or education in the maritime, shipping or logistics field is desirable Experience of working in a customer service facing role Have strong communication and leadership capacities with a hands-on attitude Ability to prioritise workload to meet strict timelines calmly Excellent time management skills; multi-tasking in a fast-paced pressured environment Eligibility to work in the UK without needing employer sponsorship Full UK Driving License Willing to participate in a rotating shift pattern as follows: + 12 hour shifts 0600-1800 / 1800-0600
+ 2 days, 2 night then 4 days off
+ Work this rotation 3 times and then 10 days off
+ The above will include weekends and public holidays

You will receive:

A competitive salary including shift allowance Cycle to Work scheme Employee discount scheme for retail/travel/leisure Discounted cinema tickets Life assurance cover Remote GP and second medical opinion service which gives you, and your family members that live in the same household, timely access to medical advice 24/7, 365 days a year Contributory company pension scheme Full Employee Assistance Programme including access to care support covering work, family, relationships, money and health Career development and progression opportunities, including travel to other Inchcape port locations across the UK Financial support to complete ICS Shipping qualifications Values Award celebration events Team building days

Plus, much more!

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.



Our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.



Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.



To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.



#LI-KT1