Job Description

Key Roles:

? Work as an integral part of the Brighter Futures Learning Partnership Trust ICT Support Team.

? Manage the day-to-day operations of the ICT infrastructure with support from the Trust ICT Manager.

? Ensure that all systems and infrastructure are operational and stable to meet needs.

? Monitor the Trust helpdesk to ensure service requests are met where appropriate and users are kept informed of developments.

? Provide leadership and line management to Assistant ICT Technicians and ICT Field Technician.

? Offer comprehensive support to all users, including curriculum and administrative staff.

? Ensure the installation and maintenance of all aspects of the school's/trust's software across the network and ensure security of data is maintained.

? Manage and maintain all ICT equipment within the network.

? Contribute to the overall development of ICT projects.

? Participate in regular meetings and provide necessary training to staff.

? Adhere to health & safety regulations when handling computer and electrical equipment.

? Provide dedicated support to Hungerhill School and BFLPT Primary/Infant schools within the Trust.

Main Duties:

Management of the ICT Support Service Desk/Ticketing System for the Trust:

? Responsibility for management and monitoring of ICT support requests via the service desk system.

? Ensure support is given where needed to all tickets on each level of ICT Support.

? Ensure all tickets are assigned to the relevant member of staff.

? Ensure all tickets are regularly updated.

? Ensure all ticket actions meet the ICT Support helpdesk guidelines.

? To hold regular 'Ticket Review' meetings with the department to ensure all tickets are being updated and are on task.

ICT System Management:

? Administer servers, network infrastructure, backup solutions, telephony, and wireless infrastructure.

? Maintain the ICT asset management database accuracy.

? Ensure security measures are in place and up to date.

? Support in the administration and development of cyber security measures in schools including but not limited to, security policies, access controls, anti-virus protection, firewall protection.

? Install and configure software on existing PCs and wireless devices.

? Ensure compatibility and optimal performance of network software.

? Management of the provision and deployment of systems including Windows, MacOS, and Apple iOS.

? Provide support on key school systems including but not limited to, school safeguarding, behavioural, medical tracking, and management information systems.

Lead Support at Hungerhill School and Primary/Infant Schools within the Trust:

? To lead on all technical support across the Trust, based primarily at Hungerhill School.

? Manage the day to day running of the ICT infrastructure at Hungerhill School and all ICT support requirements across the Primary/Infant Schools.

? To ensure the delivery of technical support to all users across the Trust meets the expected service quality.

? To monitor, patch, upgrade and develop the core network systems, where appropriate, to ensure peak performance.

? To manage user and email accounts, assigning appropriate security permissions to comply with site wide security policies.

? To create and enforce network access policies and groups to ensure effective operation of the data networks while contributing to the school's data protection and safeguarding policies.

? To support the Trust ICT Manager and contribute to the delivery of all ICT projects across the Trust.

? To provide staff with the relevant training in hardware and software where appropriate.

Effective Management of Technicians:

? Provide day-to-day supervision and guidance to the ICT Field Technician and Assistant ICT Technicians.

? Coordinate and prioritise support tasks for timely resolution.

? Ensure the ICT Field Technician and Assistant ICT Technicians adhere to ICT support standards and procedures.

? Conduct regular performance evaluations and provide feedback for improvement.

Wider Responsibilities:

? Adhere to all Health and Safety procedures in place both across the whole school and in relation to specific work areas to ensure the safety of everyone on the school site.

? Maintain awareness of Child Protection and Safeguarding procedures.

? Provide the ICT manager with a detailed career path including preferred courses and learning.

? Attend courses that will further the candidate's knowledge in a school-based area with attention to the candidate's chosen path.

These duties and responsibilities should be regarded as neither exhaustive nor exclusive, as the postholder may be required to undertake other reasonably determined duties and responsibilities commensurate with the grading of the post, without changing the general character of the post. Dependant on need, you may be deployed across the Trust.

Job Types: Full-time, Permanent

Pay: 32,654.00-37,938.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Holidays Monday to Friday
Work Location: In person

Application deadline: 23/05/2025