Job Description

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We\xe2\x80\x99re looking for a Trust and Safety Lead based in our London, UK, office to join our global team. This people management role requires a skilled and unflappable decision maker who has a passion for developing safety workflows and partnerships in order to improve the experience for Snapchatters everywhere. You\xe2\x80\x99ll become a subject matter authority in multiple domains by owning projects from beginning to finish and facilitating cross-team communication with the Legal, Customer Operations, Global Safety Partners, and Engineering teams to help keep Snapchatters safe.

Due to the nature of Trust & Safety work, you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing. Our team has carefully devised measures and support in place to ensure wellness for all our team members.

What you\xe2\x80\x99ll do:

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  Provide leadership and guidance for growing regional team of T&S specialists
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  Enhance our operational workflows by identifying focus areas and implementing improvements
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  Liaise with our global safety partners and further strengthen those relationships
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  Use data to influence decisions and highlight emerging issues impacting users
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  Anticipate risks, manage escalations and balance business needs versus technical constraints
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  Deliver key projects within the Safety roadmap, incorporating execution, training, data assessment and presentation of results to stakeholders
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  Regularly identify opportunities to enhance internal processes and improve efficiency, while driving longer-term scalable automated solutions
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  Support offshore leadership and workforce development in our global vendor sites
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  Closely follow industry trends to help develop Snap\xe2\x80\x99s thought leadership and T&S operation

Knowledge, skills, & abilities:

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  Proven leadership capacity with the ability to attract, motivate, develop and retain talent
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  Experience reviewing sensitive content with a meticulous attention to detail
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  A track record of identifying gaps and implementing new processes
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  Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)
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  Prior experience interacting with NCMEC or law enforcement
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  Great judgment in complex situations and ability to problem-solve, both independently and with peers or management
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  Excellent verbal and written communication skills
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  Experience working with product and engineering teams to launch tools and solutions that improve trust across a platform or product
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  Prior experience managing multiple projects end to end
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  A passion for Snapchat, online safety, and creativity!

Minimum qualifications:

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  4+ years of relevant experience
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  Bachelor\'s degree or equivalent experience

Our Benefits : Snap Inc. is its own community, so we\xe2\x80\x99ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap\xe2\x80\x99s long-term success.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any otherprotected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don\xe2\x80\x99t be shy and contact us at
accommodations-ext@snap.com .