Job Description

We have an exciting opportunity for a Triage & Early Interventions Officer to join the Gwent team in Pontypool Police Station, working 37.5 hours a week.



Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?



Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?



If yes, then we'd love to hear from you...

County/Borough

Torfaen

Office location

Pontypool Police Station, Glantorvaen Road, Pontypool, Gwent NP4 6YN

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday to Friday - 9am -5pm. Occasional need for weekend and evening working.

Basic Salary

23,970 per annum

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

Yes

Closing Date

26/05/2025

Ref No

6124

What we offer

:



At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:


Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression

About the role:

This role is based In Pontypool Police Station however we have currently adopted a hybrid model. As a Triage and Early Interventions Officer you will:


Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Ensure that support plans are developed with clients where appropriate. Maintain accurate and confidential case management records and contribute to monitoring information for the service. Provide accurate and timely performance information for internal and external use. Work with the client and other statutory and voluntary agencies to address the identified needs. Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues. Ensure that all clients are of aware of their rights under the Victim's Code of Practice and the Witness Charter. To work alongside a team of staff (and volunteers where applicable) to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, utilising national and local resources to deliver individual, bespoke services with respect, dignity and sensitivity. Comply and keep up to date with data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work. Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

To demonstrate a good understanding and use of the English language both verbally and in writing Strong written and verbal communication skills. The ability to undertake impact and risks assessments and identify appropriate support Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults. The ability to manage a demanding workload and to meet a range of conflicting deadlines. The ability to identify, develop and maintain partnerships with all relevant external organisations. Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements. Able to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.

Please see attached and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.


As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.



If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.