Job Description

Job Role: Transport Administrator/Coordinator

Location: Appleton

Line Manager: Customer Service Manager

Transport Administrator

Job Purpose

: Transport Administrator will work successfully to ensure an effective and efficient transport function; this will fulfil the requirements of all customers and will do so in a cost-effective manner, ensuring that all administrative processes are complete accurately. They will also support other departments within the business to offer administrative help.

Key Accountabilities

Administrative support to the Customer service Manager

Follow transport office administration procedures at all times

Respond to telephone and email queries in a professional timely manner, pass messages to relevant personnel

Keep Line Manager informed of any irregularities

Ensure that all transport queries are handled in an efficient and consistent manner, in accordance with customer requirements.

Undertake routing of local delivery fleet

Liaise with customers, driver and other departments

Supporting the wider team

Filing, Photocopying, Scanning

to ensure service level agreements are maintained

To ensure that all activities are undertaken in accordance with current legislation, Company policies and procedures and best practice.

Provide support to the Transport Front Desk, Compliance Admin and Customer Service Team as required

Transport Administrator Competency Profile

Self- Management and Teamwork

Clearly identifies what is required of others and avoids letting others down.

Identifies any improvements that can be made to the daily plan.

Shows respect for the views and actions of others.

Prioritises objectives and schedules work to make best use of time and resources.

Takes personal responsibility for making things happen.

Maintains beliefs, commitment, and effort in spite of setbacks or opposition.

Reflects systematically on own performance and modifies behaviour accordingly

Communication

Identifies the information needs of recipients.

Listens actively, asks questions, clarifies points and rephrases others' statements to check mutual understanding.

Modifies communication in response to feedback from recipients.

Communicates effectively using both verbal and office communication tools [Email, Telephone, Word, Presentations.

Responds to all communication.

Service Focus

Is absolutely focused on 'what is important to the customer' and is proactive in finding out and exceeding customer expectations.

Is extremely professional when dealing with internal and external customers demonstrated by high level presentation of information and ability to answer any queries with accurate detailed answers.

Is the champion of own job and takes responsibility for all service delivery right down to the last detail?

Knowledge, Skills and Experience

Proficient working knowledge of MS Office Word/Excel/Outlook

Demonstrate proven administrative experience

Experience of working within a transport office environment

Good local and national geographical knowledge

Experience of routing desirable but not essential

Organised with a methodical approach to tasks

Ability to consistently follow set company procedures

Confident telephone manner

Effective communicator oral and written

The ability to prioritise workload and work to deadlines

Able to work from own initiative and also as part of a team

Motivated, Pro-active and reliable

Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person