Job Description

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About the role

Transport Administrator

To provide the primary point of contact for all transport issues arising and carry out administrative duties in order to help the depot meets its administrative responsibilities and provide a professional customer service.

Accountabilities - may include but not limited to:

Carry out administrative and reporting duties to help the depot meet its legislative and corporate governance requirements. Effective handling of calls and emails to provide administrative support within agreed parameters or to escalate issues outside these parameters to the Transport Manager and Team Managers as appropriate. Utilise data input using the appropriate electronic systems Manage the effective storage of records, physical and electronic, to ensure efficient location of records. Liaise with the other departments to ensure effective communication and distribution of information to support the achievement of depot targets. Manage the collation of data in respect of any system tools to add value department, eg Microlise. Support Transport Team Managers and Transport Managers in any tasks that are necessary to support the effective running of the transport department. To be aware of the current list of TLC customers and ensure that they are managed effectively throughout the delivery or order process in order to improve the quality of service to these customers To action and manage administrative duties as directed (e.g. Welcome Pack process) in order to ensure customers receive the necessary level of care

Measures & Key Performance Indicators(How performance against the job accountabilities above will be measured - a KPI may cover more than one accountability)

Delivering Service Excellence to the customer All service level agreements are met and agreed processes are complied with

Typical challenges faced in the role and decisions needing to be made by jobholder

Deciding the most cost effective and efficient way of resolving administrative issues to the Department requirements Offering an appropriate resolution within set parameters and consultation where appropriate or escalating issues as appropriate

Jobholder requirements (Knowledge, skills and key behaviours).

Requirements for qualifications, specialist knowledge, skills or key behaviours the jobholder will need to demonstrate to do the job effectively:
Organisational skills Experience and understanding of the food distribution market place Experience in dealing with cash transactions. Commercial awareness Competent in the use of Microsoft Software Internal processes Communication skills by telephone and email Interpersonal and influencing skills o Attention to detail - the ability to record accurate information Conscientious Ability to be effective under pressure

Behaviour requirements (NB. added following the evaluation)

Care

- Take pride in what you do, no matter what you do:
Caring about our customers and colleagues Being accountable and taking ownership to find great solutions Having passion for what you do and who you do it for Caring about the details

Share

- Work together to make great things happen:
Keeping colleagues and customers informed and connected Involving the right people at the right time Collaborating across teams to achieve the same goals Being 'joined up in your approach

Dare

- Take brave steps to achieve extraordinary results:
Making bold decisions Challenging the status quo and having conviction in what you know is right for the business Being innovative and proactive in how you approach things Not being afraid to invest time in things that add value
Induction and training for this role will take place at our Birmingham depot in Cannock to ensure you are ready for the opening of our brand new, flagship depot, in Worcester.
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About us

Our journey began back in 1929. Since then, we've continued to build a strong and resilient business with a great future. It's why we believe we're the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you'll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more A pension - contribute 4% and we'll match you (after year 1, we'll match your contributions up to 6%). Life cover that you can increase. Access to confidential support and counselling, when you need it. A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink. Get paid as you earn - access to up to 20% of your pay before payday. Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We're on a journey towards creating the best possible workplace. We've got some way to go, but we're building a diverse and caring workforce. One that's filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!