Job Description

Transport Administrator

Job Title: Transport Administrator - six-month contract

Location: Walton-on-Thames, Surrey (with regular travel across Surrey-based services)

Hours: Full-time, Monday - Friday - 37.5 hours per week

Salary: \xc2\xa327,210 - \xc2\xa328,660

Do you want to make a difference to someone\'s life?

Do you think you could help people to reach their full potential?

At Surrey Choices, we support people with learning disabilities and autism to be active members of their local communities through inspiring and challenging them to learn, enjoy and achieve their goals. Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.

We are seeking a dedicated professional to join our team as an Administrative Support Specialist for our Community Transport Service. In this role, you will play a pivotal part in ensuring the smooth and efficient operation of our transportation services, contributing to the high standard of customer service we provide.

Key responsibilities:

• \xc2\xb7 Resolving invoice queries, cancellations, and refunds promptly and efficiently.
• \xc2\xb7 Managing and maintaining records of vehicle servicing and repairs to ensure safety and compliance.
• \xc2\xb7 Handling speed/traffic offense fines, appeals, and payments, while keeping the Community Transport Manager informed.
• \xc2\xb7 Coordinating with Operations to ensure seamless and secure internal transport routes.
• \xc2\xb7 Collaborating with Quality Assurance to uphold Health and Safety standards within the transport division.
• \xc2\xb7 Processing invoices for Self-Funders in coordination with the Finance department.
• \xc2\xb7 Monitoring route capacity through our internal database to optimize efficiency.
• \xc2\xb7 Assisting the Community Transport Manager in matters related to insurance and vehicle taxing.
• \xc2\xb7 Managing the Surrey Choices transport management system, including route updates and customer records.
• \xc2\xb7 Working closely with drivers and escorts to ensure smooth scheduling and adherence to company policies.
• \xc2\xb7 Allocating duties, monitoring timekeeping, and assisting with driver training.
• \xc2\xb7 Ensuring appropriate attire for drivers and escorts during duty and reporting any issues promptly.
• \xc2\xb7 Collaborating with the Senior Operations Manager in the absence of the Community Transport Manager for payroll and invoicing matters.
• \xc2\xb7 Facilitating vehicle repairs and insurance claims in coordination with the Community Transport Manager.
• \xc2\xb7 Responding to complex transport requests with thorough research and coordination.
• \xc2\xb7 Providing general administrative support to other services as needed.

What we would like from you:

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in record keeping and data management.
• Problem-solving skills to handle unexpected situations.
• Collaborative mindset to work effectively within a team.
• Prior experience in administrative support
• Full UK driving licence as travel required across all hubs

What we can offer:

• 25 days holiday plus bank holidays

• Access to a generous pension scheme
• Automatic entry into Perkbox benefit scheme
• Ongoing supervision, training, and career development
• Employee Assistance Programme
• \xc2\xa3400 \'Refer a Friend\' Scheme
• 45p mileage allowance
• Employee Recognition Award Scheme
• Thank you scheme
• Long service benefit

What we can offer you:

For an informal conversation and to find out more about this rewarding role, please contact Denise Hardwick on 07542 153350 .

Surrey Choices Ltd is an equal opportunities employer.

All offers of employment are subject to satisfactory references and an Enhanced DBS Disclosure.

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Surrey Choices