Job Description

Administration Clerk Menzies Distribution have an immediate start available for a Transport Administration Clerk to join us providing a first class service with our team in Droitwich. This role is a hybrid role that will focus on both Transport and Customer Service. What You Really Want To Know:

• Salary: GBP 25,500.00k Per Annum
• Shift: Monday to Friday
• Hours: 10:00 - 19:00 (Open to discussion)
• Location: Droitwich WR9 0LW.
• Parking onsite
• Monthly Pay

What your day will look like:

• Completing creation, referencing and data input.
• Engage with both external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls in an appropriate time frame.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Ensure all inbound/outbound paperwork is completed promptly and accurately
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder s experience.
• Efficiently and effectively progress chasing deliveries and collections and liaising with different stakeholders to communicate progress.
• Data input tasks
• Solve customer and carrier problems and help resolve issues promptly.
• Deal with a high volume of customer and carrier phone calls and emails.
• Booking in deliveries and collections
• POD control and proactively retrieving PODs from carriers.

What we need from you:

• Right To Work in the UK
• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience.
• Good numeric skills including accuracy.
• Well developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organizational skills

Benefits:

• Modern fleet; latest generation trucks, fridge, cruise control and more
• Driver CPC training provided
• Uniform & PPE provided
• Life Insurance
• 31 days annual leave
• Driver of the year awards

INCLUSION Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we\'re open to flexible working arrangements where appropriate.