Job Description

Team Leader
Knutsford

As a Barclays Team Leader, you will be joining Group Chief Executive team within Client Service business area. You will be instrumental in implementing the Corporate Client Service is a business area within Corporate Digital banking providing both day to day and Corporate Digital Channel /Product assistance for the entire Corporate Client base. In addition, Corporate Client Service execute strategic initiatives and migration programmes.

Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity \xe2\x80\x93 helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Taking full accountability for ensuring team workload and output are maintained within service levels and agreed project milestones
• Completing and cascading daily workflow, and arranging relevant support across work areas when required
• Working closely with the various teams within Client Service, providing support by coordinating training, coaching, and providing regular feedback
• Developing and fostering excellent team working amongst own team and wider Client Service teams to improve individual and team performance
• Driving accountability of performance through professional development of line manager capability and knowledge regarding coaching team members effectively
• Monitoring resourcing to ensure performance is maintained and client obligations met
• Managing the day to day operational running of the team for all processes, engaging at an appropriate level and using relevant methods of communication
• Ensuring efficient and effective workflows and processes are in place, work with the team to identify and deliver process improvements

What we\xe2\x80\x99re looking for:

• Team Leader experience or proven track record of exposure to leadership
• First class customer service and communication skills
• Ability to work as part of a team/on own, and under pressure
• Ability to handle difficult or complex conversations

Skills that will help you in the role:

• Experience dealing with Corporate Clients over a wide ranging set of processes
• Exposure to Online Channels supported ie. Barclays.Net, iPortal
• Experience of workflow management tools and other electronic systems relevant to servicing clients in a digital environment
• Solid understanding of the Data Protection Act, and a good understanding of Operational Rigour

Where will you be working?
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.

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