Job Description

Date Posted: 2023-08-09

Country: United Kingdom

Location: GBRWLN111: Livingston Scotland, Oakbank Park Drive, Mid Calder, Livingston, EH53 0TJ

Position Role Type: Unspecified

Job Title: Training Specialist (Systems Support Engineer).

Location(s): Based at HMNB Clyde \xe2\x80\x93 Faslane with travel to various Selborne Sites in the UK. With WFH opportunities.

Raytheon Technologies is playing a major role in revolutionising the Royal Navy\xe2\x80\x99s training management culture, helping to make the UK Armed Forces more agile and adaptable than ever, and giving them the confidence to tackle future challenges. In partnership with Capita, Elbit systems UK, and Fujitsu, will ensure the Royal Navy offers best-in-class training to servicemen and women.

We will accelerate the use of new technology, processes and learning solutions, aligning with the Royal Navy\xe2\x80\x99s transformation agenda, and positioning it to thrive in the 21st century. This new partnership further strengthens Raytheon s role as a proven strategic partner to the Ministry of Defence (MoD) and the UK government.

Summary of Role: The role of Training Specialist Systems Support Engineer is to provide Operational maintenance support to training systems. Maintaining software integrity, back-ups, files purging, including fault reporting and IT support services which are delivered to contract requirements according to strict quality standards, deadlines and within budget while maintaining high levels of safety and customer satisfaction.

Main Duties:

• Provide I.T support (1st, 2nd and 3rd Line) to ensure calls are managed in line with agreed SLA/ KPI
• Update and maintain a register of IT assets.
• Provide user support to ensure the effective and timely resolution of technical problems.
• Document solutions to problems regarding standard IT applications and record them appropriately.
• Undertake the day-to-day operation of the network including the backup systems.
• Manage and Deliver software deployment as instructed/requested.
• Build PC, Server Systems in line with contract and customer need.
• Monitor system alerts and reports.
• Contribute to the proper installation, maintenance, and disposal of IT Equipment.

• Liaison with contractors and suppliers of I.T equipment.
• Provide IT support services ensuring all services are delivered to contract requirements.

Candidate Requirements:

Essential:

• Eligible to work in the UK and must possess (or be able to obtain) SC level security clearance.
• An adequate knowledge of and compliance with the Health and Safety policy and regulations consistent with their responsibilities.
• Previous experience of fault finding, diagnosing repairing, and maintaining IT Systems.
• Previous experience of successfully delivering projects and change.
• Qualified academically or vocationally in relevant IT subject matter.
• Excellent working experience of Windows based products such as Server 2019, Windows 10, Office 2019, including the deployment and through life support.
• Experience of backup and antivirus solutions.
• Experience and knowledge of Domain Controllers, Active Directory, and group policies.
• Experience of network infrastructure including switches, cabling, TCP/IP etc.
• Risk management.

Desirable:

• Previous experience of applying IT principles practically in the Royal Navy training establishments.
• A clear understanding of the Accreditation and SCIDA processes.
• Demonstrates a commitment to continuing professional development (CPD).
• Relevant Microsoft Certifications.
• ITIL Foundation.
• Experience of deploying and maintaining bespoke I.T products.

About Raytheon UK

With facilities in Broughton, Waddington, Glenrothes, Harlow, Gloucester, Manchester and a presence across customer sites together with remote working practices. Raytheon UK is invested in the British workforce and the development of UK technology. Across the country Raytheon UK employs over 2,000 people and supports 8,000 jobs. As a prime contractor and major supplier to the UK Ministry of Defence, Raytheon continues to invest in research and development, supporting innovation and technological advances across its core mission areas Weapons & Sensors, and Cyber, Space & Training.

Raytheon UK is a landed company, part of the Raytheon Technologies organisation and sits within the Raytheon Intelligence & Space business.

Raytheon Career Development:

Raytheon has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules, to external training and support for taking professional qualifications relevant to your role.

Standard Benefits:

• 25 days holiday (increasing to 27 days) + statutory public holidays.
• Contributory Pension Scheme (up to 10.5% company contribution).
• 6 times salary \xe2\x80\x98Life Assurance\xe2\x80\x99.
• Flexible Benefits scheme.
• Enhanced family friendly policies.
• 37hr standard working week, with an early finish on Fridays whilst operating a \xe2\x80\x98Hybrid Working Model\xe2\x80\x99

Diversity, Equity and Inclusion:

At Raytheon UK, we\xe2\x80\x99re committed to be building a workforce that represents the true diversity of Britain where all of our colleagues feel enabled to deliver the best work of their lives. We\xe2\x80\x99re proud to be an equal opportunities employer who selects the very best candidates for the job. We truly value the diversity of our workforce work hard to create an inclusive environment where our colleagues can bring the unique skills, experiences and ideas to the table to help us grow our business, create innovative solutions and develop our people.

Our Employee Resource Groups (ERGs) act as the eyes and ears into the community they represent and support us in building a truly inclusive business. Our ERGs are open to all colleagues, regardless of background, and include: Raytheon Women\xe2\x80\x99s Network, RayPride, Young Employees Success Network, Raytheon Veterans Network, Raytheon Alliance for Diverse Abilities and RayBAME.

We\xe2\x80\x99re also delighted to have been recognised as a Gold Award Employer as part of the HM\xe2\x80\x99s Armed Forces Covenant and the Human Rights Campaign\xe2\x80\x99s 2021 Corporate Equality Index as a \xe2\x80\x98best place to work for LGBTQ Equality\xe2\x80\x99.

All applicants will receive consideration for employment regardless of race, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other characteristic.

If you need us to make any adjustments to support you during our recruitment process, speak to our recruitment team who will be happy to help.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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