Job Description

Organisation Overview:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast\xe2\x80\x99s iconic Titanic Quarter.

Role Overview:

Markets Operations is seeking an experienced Training specialist responsible for designing, developing and maintenance a best-in-class foundational training program to support various learning initiatives across all asset classes and the trade lifecycle.

The training facilitator will be expected to be confident delivering a Capital Markets Curriculum covering an overview of the functions of an investment bank, an overview of each of the asset classes and detailed overview of the lifecycle of a trade.

Responsibilities:
Work with subject matter experts and the training working group to identify training topics, create content and develop eLearning modules. Included in this work will be the development of training strategies, detailed plans, content, recording/editing and delivery of training modules, and user support.

• Design, edit and maintenance of training related materials, including but not limited to how to videos, diagrams, graphics, illustrations, user-facing documentation, web-based training, and SharePoint content websites
• Deliver training in live instructor-led forums to large groups as needed
• Create custom diagrams, graphics and illustrations as required
• Assist in the updating of easy-to-follow user-facing documentation, including user guides, quick references, and other related material
• Determine appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, audience and changes in business processes and application releases
• Collaborate with technical personnel, business leads and process SMEs to develop content
• Support the product development process by actively participating in requirements gathering meetings and internal product demonstrations
• Define success criteria and capture metrics on training effectiveness
• Manage the distribution of documentation, upload documents to learning site, and maintain document revision standards
• Create and maintain training content websites
• Provide continual follow up and support to ensure recorded training and documentation material are kept up to date with application features and business processes
• Work with Learning Management System (LMS) teams to publish content, troubleshoot issues, generate metric reports, etc.
• Provide support for staff on training related issues
• Collaborate with training working group and quality review unit to identify gaps that can be remediated through training
• Publish monthly highlights to keep user community informed of training updates
• Interacting and collaborating with other areas within Learning, HR Ops and Citi, as necessary.

Qualifications:

Required:

• Experience in Markets Operations is essential
• Significant experience in business process and application training, technical writing, instructional design.
• Demonstrated experience incorporating adult learning theory, practices, and methodologies into the creation of training materials used in a business setting
• Outstanding verbal, written and interpersonal skills
• Very strong public presentation and communication skills; comfortable presenting to large audiences across multiple time zones (e.g., evening sessions for Asia, etc.) when required
• Proven innovative skills to develop alternatives to traditional training, familiarity with new training methods, and ways of capturing training effectiveness
• Experience with creating training content and delivery schedules
• Experience translating functional specifications and business requirements into training and user-friendly documentation
• Strong ability to identify content gaps in material and the corresponding questions to ask in order to obtain the needed information
• Experience with design applications e.g., Adobe Creative Suite, Storyline, Brain Shark, and Snagit.
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Strong interpersonal, relationship management and consulting skills
• Ability to think quickly and adapt to changing situations and customer requirements
• Excellent planning and organizational skills and proven ability to work independently and within allocated timelines
• Time management skills, including managing competing priorities

Preferred:

• Demonstrated ability to create measurement strategy to include the overall assessment approach, as well as the design and development of data collection tools and methods to measure the impact of training.

What we Offer

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We\xe2\x80\x99ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our page to learn more.

Highlights to our core benefits include:

• Award winning pension
• On-site health services
• Private medical insurance packages to suit your personal circumstances
• Paid parental leave
• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.



Job Family Group: Operations - Transaction Services



Job Family: Securities and Derivatives Processing



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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