Job Description

London E1 8QS, UK

Competitive, DOE

Permanent

Admin, Customer Service, Marketing and PR

26/06/2023

Bond Solon are now recruiting for a Training Administrator!

Training Administrator \xe2\x80\x93 Hybrid

Location: Hybrid/London UK
Salary: Competitive

Why do we want you?

You are a strong Administrator who loves working in a client focused environment and who is looking for a varied, busy role.

Ideally, you have experience of working within an administrative function in a professional Training organisation / Learning & Development department although that is not essential as long as you have administration and customer service skills.

We are Wilmington plc

Wilmington plc is a portfolio made up of specialist brands providing custom solutions to customers across the globe from over 10 different offices.

We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges.

Find out more about our core purpose and how we help our customers do the right business in the right way.

Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you.

Bond Solon is part of our T&E Division.

Over the last 25 years, Bond Solon have designed and delivered a range of award-winning training courses and qualifications targeted specifically at non-lawyers who are involved in the legal system in the UK and worldwide.

Internally, known as Client Services Co-ordinator, your duties will be:

• To assist in the administration of the Company\xe2\x80\x99s training events
• To maintain the quality of Bond Solon\xe2\x80\x99s service to clients
• To develop and maintain professional working relationships with clients, trainers and internal teams
• Liaising with clients to determine details of inhouse training
• Liaising with trainers to ensure they have the correct documentation and venue (or virtual platform) details
• Liaising with internal venue teams to finalise delegate numbers, room requirements etc.
• Trouble shooting virtual platform issues
• Liaising with accreditation bodies overseeing the company\xe2\x80\x99s qualifications
• Ordering course materials and confirm delivery by deadline date
• Dealing with queries from clients and internal teams
• Dealing with feedback forms/Feedback form links
• Provide cover for other staff members when necessary

In order to be successful in this role you will need:

• To be a proficient user of Microsoft office applications
• Experience creating events using virtual meeting platforms, e.g Teams/Zoom
• Excellent communication and customer service skills
• High level of accuracy and attention to detail
• Good team player
• Experience in an administrative position, ideally in the same or a similar role
• Have experience using a CRM
• Essential advanced English written and oral skills

Wherever you are in your career and whatever your expertise, we look for people who:

• Are passionate about providing high quality solutions to our customers
• Love varied work that plays to their strengths while helping them develop
• Want to work together to learn, grow and achieve common goals
• Are excited to be part of a diverse and unique global community
• Who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

If you feel you have the necessary skills and experience to be successful in this role click on \xe2\x80\x98APPLY\xe2\x80\x99 today!

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