Job Description

Overview

Fantastic opportunity to learn and progress from entry level technical sales role with in-built progression and training opportunities. Monday - Friday contract hours with a specialist distributor in the Plumbing and Heating market.

About Us

Advanced Water Company is built on a reputation of excellent customer service and technical support with specialist product knowledge in the unvented spares market. We are an omnichannel distributor with our customer base expanding right across the National Merchants Sector and Distribution Centres, Independent Plumbing & Heating Merchants as well as Tradesman, M&E Contractors and online through our consumer website.

We have consistently grown our market share in the industry with a continued objective of emulating this high level of service and technical support throughout the UK. To achieve this, we have committed ourselves to delivering consistent quality by establishing a Quality Management System that satisfies the requirements of ISO 9001:2015. Our goal is for Advanced Water to be the first company to call for any unvented spares enquiry.

Whilst providing quality products and services to our customers is vital to our business, we also pride ourselves on working to reduce our impact upon the environment and have now established an Environmental Management System to satisfy the requirements of ISO 14001:2015.

Our company ethos is to create a good, healthy working environment with teamwork and collaboration key for our continued success. Working to both ISO 9001:2015 and ISO 14001:2015 ensures staff development and reducing our environmental impact remain our key focus. Our staff are at the heart of what we do and with the company aiming to nurture and grow for many years to come, this will ensure future opportunities for career progression.

Advanced Water Company puts great emphasis on the importance of maintaining a healthy and happy working environment for staff. As part of this, the Company's aim is to ensure all employees receive fair and equal pay and benefits that are reflective of the roles and responsibilities for each position within the organisation, as well as individual skillsets and relevant experience. The company also aims to make additional benefits available throughout each employee's career to reward staff for outstanding performance, achievements and loyalty to the company.

Purpose of the Role

As part of our core values, great emphasis is put on our Customer Commitment. The Internal Sales department is the first point of contact for all our customers, and it is our role to ensure each query is dealt with using high levels of professionalism and expertise to meet their needs and requirements. As a Technical Sales department, we offer a range of services for all our customers including part identification, specification, fault diagnostics and general price and product related queries. These can be communicated through several platforms including Telephone, Email, WhatsApp messaging, Website LiveChat and social media platforms.

It is the responsibility of the Trainee Sales Advisor to ensure that each query is answered in a timely and precise manner, offering a level of service that is unmatched in the P & H market. The service offering we provide has played a significant part in the businesses success to date and it is the responsibility of the Internal Sales team to ensure that this is upheld and each member of staff is up-to-date with new product knowledge and legislation.

Key Responsibilities

Establish a friendly and professional rapport with all customers, presenting a positive impression of themselves and the organisation. Identify customer needs and interests and present products and services that potentially match these. Ensuring all manner of Sales queries are logged on in-house SAGE systems. Identify Core Products from company portfolio across all Sales platforms, Emails, Telephone, WhatsApp, Live Chat & Trade Counter. Using in-house Extranet (TeamHub) to effectively deal with customers enquiries and orders Diagnose basic fault finding on unvented systems. Effective handling and accountability for card payment transactions both via telephone and face-to-face. Logging potential sales leads and opportunities to pass to the relevant Area Sales Manager. Work as part of a team to ensure the smooth operation of the complete sales process. Meeting the training and development requirements of the job role.
Please note such duties are not exhaustive but an illustrative list of the level and type of duties required for the Trainee Sales Advisor. The job description is produced to assist the post holder in identifying their duties.

Knowledge, Skills & Experience

Essential Experience:

Previous experience in a customer focused role Attention to detail Excellent communication skills with the ability to listen and express themselves clearly IT Literate - MS Office programs such as Word, Outlook, Excel / WhatsApp Positive can-do attitude Committed and reliable Keen to develop and learn new skills Honest, acts with integrity and takes responsibility Welcomes change, flexible and can adapt and deal with various demands The ability to work as part of a team, support colleagues and promote a healthy team spirit

Desirable Experience:

Plumbing and Heating Industry knowledge Sage 200 Omnichannel systems Working in fast-paced office environment The ability to make a difference to the customer by delivering high levels of customer service

Essential Qualifications:

GSCE Maths, English

Desirable Qualifications:

Sales / Customer Service training courses Plumbing and Heating training courses
Job Type: Full-time

Pay: 24,500.00 per year

Additional pay:

Performance bonus Yearly bonus
Benefits:

Additional leave Company events Life insurance
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Application deadline: 09/05/2025