Job Description

• We are looking for fast learners who may (or may not) have worked in a Tech Support Role *

This rapidly growing telecommunications and SaaS (Software as a Service) provider has been at the forefront of corporate communication solutions for over 30 years. A national supplier with a local perspective, they recognise that innovation in the channel is an important differentiator, but customer service is a key element of what they do and something their clients value. Innovation must therefore enhance their technical offer, their ability to deliver for their customer service.

You are a creative person with the will and drive to bring your innovative ideas to life, developing new and exciting services that their clients want to use. You will be challenged to think from the customer perspective and deliver real results that work for both the company and their new and existing client base as they grow their service offering.

Help them to grow, and they will help you to grow. Your hard work will be rewarded with new opportunities for developing skills that will push you and them forward with new technology and customer innovation.

Responsibilities

- Research, diagnose, troubleshoot and identify potential solutions on how to resolve a customer issue.
- Liaise with the Developers, Engineers and Product Owners.
- Create and update documentation on all research, findings and regular queries.
- Respond to customers directly in a timely manner.
- Create and maintain support service reports.
- Perform daily Mobile App testing
- Perform Mobile App release testing

Desirable (but not required)

- Experience of working in a previous support role.

Benefits

- 23 days holiday in addition to official Bank Holidays
- Increased Holiday with Service
- Annual Bonus Scheme
- Long Service Bonus
- Buy/Sell Holiday Scheme
- 5% employer pension contribution on qualifying earnings
- Subsidised Gym Membership

This Hybrid role requires you to attend our office in Cirencester at-least twice a month, but could vary depending on type of support request / training. At other-times this role will be remote.

Recruitment Genius