Job Description

About us Rabbie\'s operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel. We\xe2\x80\x99re an open, friendly, positive and welcoming group of people. We like to \xe2\x80\x98live life\xe2\x80\x99 and explore places that have stories to tell. We\xe2\x80\x99re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through. Job title Tour Consultant Responsible to Direct Sales Manager Principal contacts \xe2\x80\x93 Internal: Team leaders and staff within the sales team, operations department, accounts department, contracting department, B2B Department, Managers and Directors External: Customers and prospective customers, travel agents, tour operators, extensive supplier network across various different services Job purpose Working as part of our Sales Team you\'ll be helping Rabbie\xe2\x80\x99s to continue to grow our well established tour business and develop and produce experiences that last a lifetime. The role is dynamic and you will need to use your own initiative, prioritise and -manage your work load in a fast paced and changeable environment. Key duties and responsibilities

• Assist with customer enquires (phone/email/face-to-face) covering a range of questions relating to our products
• Convert sales using skills and knowledge that you will develop
• Process scheduled tour and Travel Trade sales via our in-house booking systems (training will be provided)
• Play your part in assisting the Sales Team to achieve set targets
• Process tour payments and perform general cash handing duties
• Undertake general ad hoc administrative duties such as invoicing, tour vouchers and passenger lists
• Check-in tour passengers at our Edinburgh departure point and provide office support for driver/guide\xe2\x80\x99s from all other departure points.
• Book accommodation and services relating to our self-drive tours and city packages and occasionally our schedule tours.
• Assist with general enquiries and the operation of Private Tour products as required
• Maintain an awareness and adhered to Health & Safety policies

Key Skills Essential

• Excellent customer service skills
• Ability to adapt to wide range of duties and react to a variety of customer enquiries
• Strong interpersonal and communication skills (phone manner, email and face-to-face communications)
• Outstanding attention to detail
• Excellent computer skills and the ability to adapt to new programmes and systems
• Enjoy working collaboratively in a team as well as being confident to think on your feet and solve problems independently
• A real passion for travel/tourism and a good geographic knowledge of the UK, Ireland and mainland Europe
• Highly adaptable and able to respond well under pressure
• Passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy

Desirable Skills

• Experience in sales and awareness of sales targets
• Previous experience within a Tour Operator or a related industry and/or experience within a customer service role
• Language skills
• Advanced Microsoft Office Suite

Benefits: Discounted staff tours Family and friends discounted travel Family friendly policies Flexible working options where appropriate Bonus scheme Training budget Cross company working opportunities Start time can be discussed subject to notice periods. Job Types: Full-time, Permanent contract Salary: From \xc2\xa322,672.00 per year to be aligned with RLW imminently Benefits:

• Cycle to work scheme

Schedule:

• 8 hour shift
• Weekend availability

Job Type: Full-time Salary: \xc2\xa322,672.00 per year Benefits:

• Bereavement leave
• Company events
• Cycle to work scheme
• Employee discount
• Life insurance
• Paid volunteer time
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Edinburgh Reference ID: Tour Consultant
Expected start date: 04/01/2024