Job Description

To provide a wide range of administrative support helping to create and maintain the timetabling system, which is currently based on Event Map, a cloud-based system.

Main Responsibilities

• To support the creation, maintenance and management of data to support the timetabling system.

• To develop a comprehensive understanding of the complex timetabling system and processes, along with the policies and practices which impact on timetabling.

• To ensure information and data is accurate and supports the integrity of information.

• Create registers for teaching sessions as requested by Programme Managers. To work with Programme Administrators to ensure that registers are accurate and are released in a timely manner.

• Assist with the timetabling of agreed curriculum areas to fit resourcing requirements and resolve scheduling queries.

• Regular liaison with curriculum managers and staff to ensure that timetables are accurate and up to date, processing changes as requested.

• To resolve rooming and scheduling issues.

• To assist with audits of timetabled provision ensuring compliance with Management and Information Systems policies and procedures. \xe2\x80\xa2 To handle enquiries from external customers, assist in the preparation for meetings and act as host as required. To maintain online records relating to external hire.

• Build positive relationships with other professional services teams and academic staff and to coordinate and liaise regularly with key stakeholders in designated departments.

• Resolve timetabling conflicts arising from students\' course choices and individual timetable preferences.

• Use initiative and judgement to solve day-to-day problems with flexibility and timeliness. Act as initial point of contact for enquiries from staff and students.

• Manage expectations of staff and students by providing appropriate and realistic timetable solutions based on detailed requirement gathering.

• Understand the crucial role of timetabling in the overall student experience

Requirements

• Minimum level of education equivalent to Level 3. Graduate preferred.

• Confidence with data handling.

• Successful experience of working in an administrative or data capacity in a customer-focused office environment.

• Experience of working within a higher education or further education setting.

• Experience of high-volume administrative work and information management.

• Well-developed IT skills and experience of using Microsoft Office applications including and advanced level of proficiency with Microsoft Excel.

• Comprehensive experience of extracting and manipulating data whilst maintaining data integrity.

• Proactive approach to problem solving, including a curiosity to investigate issues and find solutions.

• Effective written and oral communication skills.

• Ability to perform numerical calculations accurately and confidently.

• Ability to provide courteous and high standard of customer service and maintain calm under pressure.

• Willingness to deliver and support training in timetabling to colleagues.

• High level of personal integrity and confidentiality and a strong attention to detail.

• Ability to work effectively as a team member.

• Ability to work flexibly to meet changing needs.

• Commitment to own learning and development.

• Commitment to equality of opportunity.

• Good record of attendance and punctuality.

Other Information

The Timetabling Officer will also be expected to demonstrate their commitment:

• To GBS values and regulations, including equal opportunities policy.

• The GBS\'s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS\'s Environmental Policy.

• To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

#IndeedAugust

Global Banking School