Job Description

Responsibilities


About the team The MAI (merchant acquisition and incubation) team's primary objective is to mass attract and onboard sellers and incubate them to certain levels through scaling means. About the role TikTok is looking for a smart and ambitious Seller Education & Seller Communication Manager to join TikTok Shop team based in London. The objective of the role is to grow seller through seller education and seller communication leveraging variety of channels, including TikTok inapp channels like inbox message and external channels like EDM and social media. This role is expected to have related experience and strong ambition to reach goals following strategies. Responsibilities: - Develop and produce educational materials to assist merchants in maximizing their sales on TikTok Shop and increasing GMV (Gross Merchandise Value). - Organize and facilitate educational events, workshops, and webinars tailored to the needs of merchants. - Utilize various communication channels (e.g., email, social media, in-app messaging) to effectively educate merchants about TikTok Shop features, best practices, and strategies for driving sales. - Collaborate with cross-functional teams to ensure the accuracy and relevance of educational content and resources. - Gather and analyze merchant feedback to continuously improve educational programs and materials. - Track and report on the effectiveness of educational initiatives and their impact on merchant performance.


Qualifications


Minimum Qualifications - Bachelor's Degree or above, 2-4 year experience in education, training, or merchant support, preferably in an e-commerce or social media context. - Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities. - Ability to create engaging and informative educational content. - Strong organisational skills and attention to detail. - Strong communication and interpersonal skills in English. - Advanced Excel Preferred Qualifications - Result-oriented and hands-on - Fast learner and self-starter, highly entrepreneurial, ability to thrive in an ambiguous environment, embrace changes and persevere in face of challenges.


Job Information


About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



Diversity & Inclusion



TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.