Job Description

About the role Our Shift Leader rate of pay starts from \xc2\xa313.28 an hour; this increases to \xc2\xa314.01 for stores inside the M25 but excluding London Boroughs and is \xc2\xa314.21 for stores within Inner London \xe2\x80\x93 London Boroughs. Additional payments may also apply depending on location and skills. It\xe2\x80\x99s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\xe2\x80\x99d like to work fewer hours (to a minimum of 7.5) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we\xe2\x80\x99d like you to be available to work \xe2\x80\x93 the availability windows. We will schedule your contracted hours within these times, and you\xe2\x80\x99ll have 3 weeks\xe2\x80\x99 notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you\xe2\x80\x99re available to work match closely but not exactly to the times we are advertising, we\xe2\x80\x99d still love to hear from you. Click here to read more. Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It\xe2\x80\x99s a committed role, full of everyday challenges, but that\xe2\x80\x99s one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You\xe2\x80\x99ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

As a Shift Leader you\xe2\x80\x99ll:

• Work in a fast-paced retail environment, with bags of variety

• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations

• Be there for customers, listening to them and helping to make sure they leave the store with what they came for

• Look for ways to improve service, including coaching your colleagues and giving feedback to the team

• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop

• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store

• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role. You will be responsible for

• \xc3\xa2\xe2\x82\xac\xe2\x80\xb9\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\xe2\x80\x99s safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that\xe2\x80\x99s inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

You will need

• To be a great role model, by always giving thoughtful customer service that ensures every customer\xe2\x80\x99s needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who\xe2\x80\x99s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

About us Our vision at Tesco is to become every customer\'s favourite way to shop, whether they are at home or out on the move. Our core purpose is \xe2\x80\x98Serving our customers, communities and planet a little better every day\xe2\x80\x99. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\'re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\'re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco. We\xe2\x80\x99re proud to have been accredited Disability Confident Leader and we\xe2\x80\x99re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. Please note Tesco will only recruit individuals who have passed the school leaver\xe2\x80\x99s age. To find out the school leavers age for your country please click here We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit www.tescoplc.com
What\xe2\x80\x99s in it for you There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

• There\xe2\x80\x99s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
• We take your development seriously, so this is a great place to get on in your career. You\xe2\x80\x99ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
• It\xe2\x80\x99s an inclusive place where everyone\xe2\x80\x99s welcome. We celebrate the individuality of our colleagues - because they\xe2\x80\x99re what makes Tesco, Tesco
• Your voice matters, and we\xe2\x80\x99ll always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you\xe2\x80\x99ll be in good company

What\xe2\x80\x99s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends \xe2\x80\x93 save up to \xc2\xa31,500 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use \xe2\x80\x93 from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life\xe2\x80\x99s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

Availability Window

Days
From time
To time




Sun
14:30:00
22:00:00


Wed
05:00:00
12:45:00


Fri
17:00:00
24:00:00


Sat
10:00:00
17:00:00