Job Description

WHO\'S THE EMPLOYER? A globally recognised and award-winning brand manufacturing high quality capital equipment for agriculture and related sectors, well established in the UK market over many years and holding a strong market position. Machines are distributed throughout the UK via a high-performing dedicated dealer network, supported by field sales and aftersales professionals.

WHAT\'S THE INDUSTRY? Agricultural machinery

HOW WILL I BE REWARDED? Impressive basic salary + bonus + vehicle and first-class benefits package

WHAT\'S THE TERRITORY? Northern England

TELL ME MORE ABOUT THE ROLE. Responsible for all aftersales matters within the assigned territory, the Territory Service Manager is the primary point of contact for dealers and will develop robust working relationships with dealer personnel in order to promote the highest standards of customer service and aftersales performance.

WHAT QUALITIES DO I NEED?

• You\'ll have a strong agricultural engineering background, either from a dealer service department or a manufacturer technical support role, ideally with a recognised technical qualification, experienced in diagnostics and complex electrohydraulic systems
• Your career to date could include experience as a dealer service manager or as a manufacturer regional technical support manager, and from this you\'ll bring a very well-developed portfolio of customer service and customer management skills to the role
• You\'ll have a good all-round standard of IT literacy including Excel, Word and PowerPoint, and have experience with manufacturer service and warranty systems
• We\'ll need to know that you have good organisational abilities, possess a resourceful problem-solving attitude and the ability to manage and close down customer dispute situations to successful outcomes
• You have a clear understanding of what is meant by dealer standards, and how to implement and sustain them in order to ensure the highest professional standards of customer service are delivered via the dealer network
• The ability to form healthy working relationships with colleagues and dealer staff is critical to the success of the role and you\'ll demonstrate a strong portfolio of interpersonal and communication skills
• With a clean driving licence, you\'ll reside in (or be prepared to relocate to) the North of England, and be comfortable with regular travel and nights away from home within the UK and occasional overseas travel

WHAT SHOULD I DO NOW? Are you a motivated technical professional with positive results in the agricultural machinery sector? Are you looking to progress your career further with a premium brand manufacturer? Send us a copy of your latest CV (in complete confidence), and a little bit about yourself. You can send it directly to me -

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Date Posted

04 Sep 2023

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Reference

VAC - 15630

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About JP Trett Ltd

JP Trett are a leading recruiter to the agricultural industry, with over 100 years of Farming, Agricultural and Recruitment experience. Specialising in mid-senior level Sales, Marketing, Professional Services, Operations, Strategy and Management with a growing sector of very niche Engineering, Health and Research sectors. If it is related to Agriculture or the environment we have solutions.

JP Trett