Job Description

Job: Store Crew

Location: Tenterden

Job Type: Permanent, Part-Time (7 hours- Tuesday & Sundays)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work now is a great time to join our journey and build your career.

Who are we? For over 30 years, we\xc2\xbfve travelled, we\xc2\xbfve laughed, we\xc2\xbfve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have.

We are Made for Life. Considered style. Trusted quality. Responsibly sourced. Proud to be a B Corp\xc2\xbf.

Equality and inclusion isn\xc2\xbft an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.

Role Overview

You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

Role Responsibilities

\xc2\xbf To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us

\xc2\xbf Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales

\xc2\xbf Efficient and attentive service at the tills \xc2\xbf processing sales, orders and refunds

\xc2\xbf Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor

\xc2\xbf General housekeeping and tidying of the shop floor and back of house

\xc2\xbf Keeping up to date with company activity and promotions

\xc2\xbf Supporting floor moves, sale set ups and launches

\xc2\xbf To abide by all FatFace policies and procedures

• Ensure GDPR procedures are adhered to at all times

Competencies

\xc2\xbf To deliver excellent customer service standards focussing on customer needs and satisfaction

\xc2\xbf Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do

\xc2\xbf Align self to companies social and environmental mission and champion any actions that you can directly impact at all times

\xc2\xbf Proactively provide a personal, genuine and authentic approach

\xc2\xbf Acting with integrity, demonstrates a passion for, interest in and understanding of others

\xc2\xbf Values and respects the team at all levels, getting on well with everyone around you

\xc2\xbf Play an active and positive part in the team by embracing every opportunity to be a part of what\xc2\xbfs going on

\xc2\xbf Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction

\xc2\xbf Proactively offer customer alternative ways to buy across our whole multichannel proposition

\xc2\xbf Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment

Experience

\xc2\xbf Experience in a customer service environment is desirable but not essential

\xc2\xbf Excellent interpersonal and communication skills

\xc2\xbf Positive can-do attitude

\xc2\xbf Ability to work productively in a high-pressure environment

\xc2\xbf Confidence in taking the initiative and working under own direction at times

\xc2\xbf Team player

\xc2\xbf Great time management

Benefits of working with us

\xc2\xbf 25 days holiday plus bank holidays

\xc2\xbf Generous monthly discount allowance

\xc2\xbf Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)

\xc2\xbf THRIVE \xc2\xbf Our learning management system- access from day one with 1000\xc2\xbfs of pieces of learning

\xc2\xbf Dental Insurance (employee funded)

\xc2\xbf Pension scheme

\xc2\xbf EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support

\xc2\xbf Sick pay allowances

\xc2\xbf Sabbatical leave in line with service

\xc2\xbf Enhanced Family Friendly polices i.e. Maternity Leave

\xc2\xbf Refer a friend scheme

If this sounds like the opportunity for you then apply today!

FatFace